Surveillance Lead Operator - Lincoln

Surveillance Lead Operator

Summary Description

The Surveillance Lead Operator is responsible for observing, documenting, and reporting all activity on property to observing, documenting, and reporting all activity on property to provide protection of company assets, ensure compliance with regulatory agencies, and adherence to company policy and procedures through communication of investigative results. The pay starts at $21.00/hour. We are currently hiring for Day shift.

Essential Job Functions/Duties

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC
• Monitors activities of guests and employees via closed-circuit television (CCTV) system and personal observation, for criminal activities and/or violations of regulations, policies and procedures, or internal controls.
• Captures, tracks, and documents video evidence for risk management, compliance, and criminal activity. Video records questionable activities and make written reports to appropriate personnel.
• Monitors alarm system.
• Reviews video to settle patron disputes, locate illegal activity, participate in investigations, or assist other departments.
• Maintains strict confidentiality of all property related issues.
• Operates monitor room equipment, including basic computer functions.
• Participates in court actions relating to gaming violations.
• Responds to surveillance supervision, management, and regulatory requests. Responds to requests of all other departments when applicable and necessary.
• Prepares and writes daily reports and logs.
• Audits procedures performed by other employees including count rooms, slots, food and beverage, cage, and security. Documents findings from these observations.
• Oversees the flow of accuracy of all communications outside the department while on duty.
• Ensures all surveillance equipment is working correctly throughout their shift.
• Conducts routine surveillance video recording and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas.
• Monitors property and casino operations to ensure adherence to the state regulations and company policies and procedures.
• Responsible for training, developing, motivating, and supervising staff on assigned shift to ensure team members receive adequate guidance and resources to accomplish established objectives.
• Organizes and directs all shift operations and personnel of the Surveillance Department alongside the supervisor and in their absence
  
  

Job Specifications

• Must be 21 years or older.
• High school diploma/ GED or equivalent experience required.
• One (1) years of experience in the casino surveillance.
• Ability to perform basic math, English composition skills, and computer functions.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software; and surveillance software.
• Knowledge of all table games.
• Knowledge of slot machine usage and operation.
• Knowledge of cash procedures and asset protection.
• Manual dexterity to operate surveillance equipment including computers and peripheral equipment, camera keyboards and joysticks to operate cameras
  
  

Core Competencies

• Communication
• Accountability
• Adaptability/Flexibility
• Commitment to Culture
• Self-Awareness and Emotional Intelligence
• Goal Oriented
• Initiative
• Goal Achievement
  
  

Travel Requirements

Travel is not required for this position

Work Hours

Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying schedules to reflect the business needs of the property

Certification Requirements

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Ability to secure and maintain NE Gaming License.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

Physical Requirements Assessment

Rating Scale

0 – Not Applicable to This Position

1 – Normal: Conditions Similar to Everyday Life

2 – Above Average: Beyond Normal Levels

3 – Extreme: Extraordinary Levels

Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

Work Environment

• 2 Accessibility of all worksites required for the position
• 1 Exposure to weather and temperature extremes
• 1 Exposure to darkness
• 2 Exposure to cramped spaces
• 1 Exposure to loud noises
• 1 Exposure to chemicals and fumes
• 1 Exposure to dust
• 1 Exposure to heights
• 1 Exposure to work safety hazards
• 2 Exposure to secondhand smoke
• 1 Amount of overtime/extended work hours required
  
  

Physical Effort

• 1 Physical mobility: movement from place to place on the job, considering distance and speed
• 2 Physical agility: ability to maneuver body while in place
• 1 Ability to lift up to 50 lbs.
• 2 Physical strength to manage routine office materials and tools
• 2 Dexterity of hands and fingers
• 1 Dexterity of feet
• 1 Physical balance: ability to maintain balance and physical control
• 2 Coordination: including eye/hand, hand/foot, etc.
• 1 Endurance: prolonged physical activity with limited opportunity to rest
  
  

Mental Effort

• 2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
• 2 Memory, considering the amount and type of information
• 2 Complexity of decision making
• 2 Time pressure of decision making
• 2 Analytical thinking
• 2 Conceptual thinking
• 2 Ability to compute basic math calculation
  
  

Communication

• 1 Fluency in English
• 0 Fluency in another language
• 2 Verbal communication
• 2 Written communication
• 1 Non-verbal communication
  
  

Sensory Abilities

• 3 Ability to see
• 3 Ability to distinguish colors
• 2 Ability to hear
• 0 Ability to smell
• 0 Ability to taste
• 2 Sense of touch