Table Games Manager - Lincoln

Table Games Manager

Summary

This position is responsible for the overall operations and administration of the Department, manages and directs the daily shift activities, and ensures smooth operations of the Table Games Department. Responsible for the integrity of all Table Games. Ensures that the Department and team members are in compliance with all rules and regulations and that all company expectations are maintained. Competitive wage based on experience. Relocation is available.

Essential Duties And Responsibilities

Casino/Department Operations

• Practices, supports, and maintains the Mission, Vision, and Values of WarHorse Lincoln, LLC.
• Circulate among gaming tables to ensure that operations are conducted properly and that dealers and guests follow the house rules. Be able to explain and interpret the house rules, such as game rules and betting limits. Maintain familiarity with all games used as well as strategies and tricks employed in those games.
• Set and maintain limits for all table games, order supplies, and maintain all card processes such as orders, destruction, and equipment needed for tables.
• Develop and implement work schedules, performance standards, plans, and/or programs to ensure effective and efficient services are delivered by the department.
• Approves time for assigned staff and monitors
• Remains alert to any unusual or questionable activity by casino Team Members, vendors, or gaming guests and takes appropriate action to correct the situation within established policies and procedures.
• Maintains excellent working relationships with other company staff, vendors, and contractors.
• Perform all tasks and have all required qualifications for those positions that are overseen by the Department Manager.
• Ensure that all functions and duties are maintained professionally and efficiently by all department personnel.
• Ensure that all department personnel are trained, coached, and counseled to meet the standard requirements of their positions within the department.
• Perform other duties as assigned by Executive Management.

Regulatory Compliance

• Monitors all relevant activities of the department, to ensure that all applicable laws, rules, regulations, and controls of the organization, and the Nebraska Racing and Gaming Commission (NRGC) are understood and enforced by departmental personnel.
• Ensures all assigned staff is aware of, understands, and complies with regulatory requirements and enforces regulatory standards through discipline when necessary.
• Performs all duties in accordance with company team member handbook, objectives of WarHorse Gaming, internal policies, procedures, and controls, as well as applicable laws and gaming regulations, including but not limited to, Nebraska Racing and Gaming Commission MICS and TICS, and the Bank Secrecy Act.
• Maintains the Departmental Shift log(s) reviewing and noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc.

Organizational Growth/Development

Leadership

• Provide support and leadership direction to individuals directly reporting to this position in accordance with the organizational chart.
• Ensures an appropriate number of qualified Team Members are recruited for and retained to ensure services offered exceed the expectations of external and internal guests as well as regulatory requirements.
• Responsible for the selection, training, and performance of assigned staff. May recognize, reward, discipline, promote, and/or separate Team Members within the area of responsibility, as necessary, and in accordance with the executive delegated authority.
• Visit workspaces, break areas, and other work shifts in order to be available and/or visible to staff members with the express purpose of showing interest, concern, or appreciation.
• Ensures departmental staff is aware of standards and expectations through publicity around their enforcement and effectively communications consequences for not maintaining expected standards.
• Ensures Team Members within areas of responsibilities receive fair and equitable treatment with regard to their respective terms and conditions of employment.
• In conjunction with the Executive Management Team, develops and implements staffing plans, training policies and procedures designed to enhance departmental operations while maintaining fiscal responsibilities.

Judgment/Decision Making

• Forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using available data and from experience. Avoid situations that could be deemed illegal or represent a safety hazard to fellow team members or guest.
• Investigates, evaluates information, and makes decisions regarding departmental operational matters, Team Member disputes/Team Member disciplinary actions in accordance with delegated authority and ensures those decisions are in compliance with applicable laws, rules, regulations and established controls.
• Continually evaluates means and methods of departmental operations to ensure maximum efficiency. Implements timely corrective action as necessary to ensure achievement of objectives.

Communication

• Makes effort to keep informed of company information and communications by reviewing property bulletin boards, departmental log/shift reports, departmental/company emails, signage and company newsletter.
• Conducts at least bi-weekly one-on-one meeting with direct reports, soliciting input from Team Members.
• On an individual basis or in a group format, explain why, share information, and communicate the purpose of decisions to applicable staff.
• Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, requests for information, and ideas for improvements are effectively relayed to management.
• Facilitate the flow of information throughout the department by presiding over scheduled meetings with the members of the department team as required

Job Specifications

Skills And Qualifications

• High School Diploma (or equivalent).
• Casino Table Games management experience required.
• Equivalent combination of Customer Service and Communications experience required.
• Prior management/supervisory experience required.

Core Compentencies

• Must be punctual and dependable in reporting to work as scheduled and completing assigned tasks.
• Knowledge, skills, and experience in the hiring, training, scheduling, and supervision of staff, communications, decision-making, problem-solving, complaint resolution, and resource allocation.
• Read, write, and speak the English language. Read professional publications, memos, emails, logs, newsletters and documents.
• Perform intermediate mathematical computations up to and including probability and statistics.
• Protect the Company’s value by keeping information confidential.
• Perform assigned tasks under supervision. Follow written and verbal instructions.
• Establish and maintain positive relationships with executive-level management, other managerial and supervisory staff, and other Team Members. Work well alone or within a team.
• Present facts and recommendations in oral and written form. Prepare written reports and correspondence to upper management as required.
• Utilize MS Office products at basic (create new documents, open/edit existing documents) to intermediate (import/export data, create templates) skill levels.
• Exercise sound judgment and make decisions in a manner consistent with the essential job duties and responsibilities.
• Update job knowledge by participating in educational opportunities; and professional organizations; attending expos/conventions; and developing/maintaining professional and personal networks.

Benefits

• Federal Employees Medical Coverage

• Full Insurance Coverage offerings

• 401K with Day 1 Vesting & Company Match

• Quarterly Incentive Program

• Vacation, Holiday & Sick Days

• Discounted Meal Program

  TRAVEL

  Travel Locally, regionally or out of state as needed.

  Position Type/Expected Hours Of Work

  Must be willing to work nights, weekends, and holidays. Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying schedules to reflect the business needs of the property.

  Certification Requirements

  Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes

  Gaming License Required? Ability to secure and maintain NE Gaming License. Yes

  Other Certifications? Yes, Drivers License.

  Applicable professional certification preferred.

  Other Duties

  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

  Physical Requirements Assessment

  Rating Scale

  0 – Not Applicable to This Position

  1 – Normal: Conditions Similar to Everyday Life

  2 – Above Average: Beyond Normal Levels

  3 – Extreme: Extraordinary Levels

  Critical Job Elements

  Work Environment

  • 1 Accessibility of all worksites required for the position
  • 1 Exposure to weather and temperature extremes
  • 1 Exposure to darkness
  • 1 Exposure to cramped spaces
  • 1 Exposure to loud noises
  • 1 Exposure to chemicals and fumes
  • 1 Exposure to dust
  • 1 Exposure to heights
  • 1 Exposure to work safety hazards
  • 2 Exposure to secondhand smoke
  • 2 Amount of overtime/extended work hours required

  Physical Effort

  • 1 Physical mobility: movement from place to place on the job, considering distance and speed
  • 1 Physical agility: ability to maneuver body while in place
  • 1 Ability to lift up to 20 lbs.
  • 1 Physical strength to manage routine office materials and tools
  • 1 Dexterity of hands and fingers
  • 1 Dexterity of feet
  • 1 Physical balance: ability to maintain balance and physical control
  • 1 Coordination: including eye/hand, hand/foot, etc.
  • 1 Endurance: prolonged physical activity with limited opportunity to rest

  Mental Effort

  • 2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
  • 2 Memory, considering the amount and type of information
  • 2 Complexity of decision making
  • 2 Time pressure of decision making
  • 2 Analytical thinking
  • 2 Conceptual thinking
  • 2 Ability to compute basic math calculation

  Communication

  • 1 Fluency in English
  • 0 Fluency in another language
  • 3 Verbal communication
  • 3 Written communication
  • 1 Non-verbal communication

  Sensory Abilities

  • 1 Ability to see
  • 1 Ability to distinguish colors
  • 1 Ability to hear
  • 0 Ability to smell
  • 0 Ability to taste
  • 2 Sense of touch