What are the responsibilities and job description for the Patient Care Coordinator position at Warm Valley Health Care?
Position Summary :
The Patient Care Coordinator (PCC) serves as a vital member of the healthcare team, ensuring seamless patient care and communication at Warm Valley Health Care (WVHC). The PCC under supervision, supports the care team through patient centered care by coordinating appointments and scheduling, reception, records maintenance, coordination with other hospital and clinic services, general assistance, and serving as a liaison between patients, families, and the clinical team. This role prioritizes cultural sensitivity and an understanding of the unique healthcare challenges faced by patients served by Warm Valley Health Care.
DUTIES AND RESPONSIBILITIES
Patient Support and Navigation
Serve as the primary point of contact for patients to coordinate appointments, referrals, and follow-ups.
Provide culturally appropriate support to ensure patient comfort and understanding during the care journey.
Identify and assist in addressing barriers to care, such as transportation, financial constraints, or health literacy.
Care Coordination
Collaborate patient referrals with clinical staff, social workers, and external providers to ensure continuity of care and follow up.
Assists with routine referrals per standard protocol, to include scheduling diagnostic studies, clinic appointments, telehealth / medicine visits, other clinics, and verifies orders have been sent and scheduled.
Verifies new orders are sent.
Utilizes tracking systems for patients in the EHR and scheduling systems to maintain an appropriate database of patients requiring follow up.
Serve as a linkage point for connection to other tribal health programs
Obtains medical reports or health information from other facilities or providers.
Ensures all information pertaining to visit is available.
Schedules same day appointments and monitor patient appointments, ensuring timely access to medical services.
Maintain accurate and confidential patient records in the electronic health record (EHR) system.
Track patient outcomes and adherence to care plans, following up as needed.
Community Engagement and Advocacy
Build trust and rapport with the tribal community to foster positive healthcare experiences.
Educate patients and families on available health services, community resources, and wellness programs.
Advocate for patient needs within the healthcare system and with external agencies.
Administrative Tasks
Ensure accurate documentation of all patient interactions and care activities.
Provides prompt response to phone calls / messages, mail, faxes, or patient portal messages.
Ensures all charts and medical records are available for scheduled appointments or as requested.
Prepare and distribute educational materials tailored to the cultural and linguistic needs of the community.
Monitor and report on care coordination metrics to support quality improvement initiatives.
QUALIFICATIONS :
Previous experience in care coordination, patient advocacy, or healthcare navigation is a plus but is not required.
Knowledge of customer service concepts and practice.
Knowledge of multi-line telephone systems operation.
Knowledge of privacy laws and regulations
Strong interpersonal and communication skills, with the ability to engage diverse populations.
Willingness to learn electronic health record (EHR) systems and other healthcare software.
Problem-solving skills to address patient needs and remove barriers to care.
Organizational skills to manage multiple priorities in a fast-paced environment.
Demonstrated cultural sensitivity and a commitment to serving the community.
BENEFITS :
Medical (F.E.H.B.)
Dental, Vision, and Supplemental Insurance Plans
50,000 Life Insurance (Employer Paid)
Short-term Disability (Employer Paid)
Paid Vacation, Sick Leave, Personal Leave, and Holiday Leave
401k Retirement Plan (5%Match)
Must pass pre-employment drug screening.
Successfully pass the employment background check.
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