Senior Mixed Methods UX Researcher

At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter.

Technology is one of the most important parts of our business. Whether it's signing up new artists; ensuring we provide the right data to Spotify, YouTube, and other digital service providers; or helping artists use the latest AI tools and make thoughtful decisions with data-driven insights - technology plays an invaluable role in our success. The engineering team at Warner Music Group makes all of it a reality.

WMG's User Experience Team is looking for a Sr Researcher who will help us build digital product experiences that help artists, songwriters, and indie labels build successful music careers. We aim to both continuously improve our existing apps and business tools and develop entirely new solutions. Our research team supports multiple product teams while also supervising and supporting research conducted by non-researchers.

Here you'll get to :

• Work at global scale, shaping how we work and supporting the most important products that power our business, furthering WMG's position as the fastest growing major record label in the world.
• Develop and lead programs that fully integrate user insights to elevate our product development process.
• Develop and support research training programs for non-researchers.
• Directly lead mixed-method projects, including usage and satisfaction surveys, Kano surveys, concept testing IDIs, and contextual inquiries.
• Communicate your findings and recommendations to product teams, executive leadership, and the broader Warner Music Group.
• Learn from and collaborate with folks from across the music and tech industry to grow your career and industry knowledge.
• Work remotely, hybrid, or in office, but must be able to work US / Canada east coast hours (roughly 10 AM - 6 PM EST) to accommodate business partners. Occasional early morning or evening hours may be required to support our global stakeholders.

About you :

145,000 - $170,000 a year

Salary ranges are included for job postings where required by law. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors.

At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses :

Music is Everything : Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.

Global Growth, Local Expertise : Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.

Innovation and Insight : Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.

Empowered by People : Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.

About us :

As the home to 300 Elektra, Asylum, Atlantic, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world's premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. We're the home to WMX - the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways - and Alternative Distribution Alliance (ADA) - the ground-breaking global distribution company for independent artists and labels.

Together, we are Warner Music Group : Music With Vision & Voice.

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.

Copyright © 2023 Warner Music Inc.

Love this job and want to apply?

Click the "Apply" link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don't be discouraged if you don't hear from us right away. We're taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.

Salary : $145,000 - $170,000