Enhanced Service Specialist I

Enhanced Service Specialist I

The Insurance Exchange

The Enhanced Service Specialist processes small group RFP’s online and assists the Case Advocates with preliminary underwriting requests as time permits. They also enter all opportunities in CRM, Sugar. The goal is to provide agents with accurate quotes in a timely manner.

Overview of Responsibilities

Successfully completed the required basic training. Ability to perform all job functions independently; including but not limited to:

• Process small group RFP’s.
• Submit preliminary underwriting requests as time permits
• Add and update client data in CRM, Sugar .
• Operate internal and external computerized systems to obtain and extract information, documents.
• Other activities as assigned.

Other Performance Expectations

• Treat all employees and customers fairly and with respect. Consistently communicate with other employees in a dignified, positive fashion to encourage and achieve maximum performance results.
• Lead by example and regularly review, understand, and comply with all policies and procedures, including those regarding punctuality, attendance, harassment and discrimination prevention.
• Ability to constructively provide guidance to coworkers when they encounter difficult or complex problems.
• Embrace change with a positive attitude and motivate others in the department to do the same.
• Demonstrate consistent, outstanding judgment, honesty and integrity in all aspects of job performance.
• Continually evaluate work environment identifying areas where assistance is required and opportunities for process improvement exist.
• Maintain and foster positive, open communication channels with all coworkers and customers.
• Assist and/or train coworkers and external customers in skill/knowledge development.
• Complete assignments as assigned and on time, unless otherwise agreed to.
• Independently seek out additional work from current or other departments as time permits.
• Positively participate in other projects/activities as assigned.

Additional Skills and Requirements

• Minimum of a High School Diploma; advanced education or degree preferred.
• Excellent written and oral communication and interpersonal skills.
• Attention to detail is essential.
• Ability to work independently and as part of a team.
• Ability to understand and demonstrate the use of computer system, computer programs and office equipment as necessary, including ability to type a minimum of 30-35 wpm and proficiency in the use of a 10 key.
• Ability to work remotely from 8:00 am – 5:00 pm CST Monday-Friday.
• Ability to work overtime, holidays and weekends as requested by senior management.
• High level planning, organizing and time management skills .
• Demonstrated ability to maintain a pleasant, cordial, and professional demeanor when negotiating with coworkers and customers; especially when dealing with a heated situation.
• Demonstrated ability to successfully prioritize and remain calm when faced with requests, demands and deadlines.
• Ability to sit for long periods of time, lift a minimum of 5 pounds, file, sit, stand, bend, reach, pull.

Compensation

Compensation

• Salary Range* - $20.44/hourly- $27.25/hourly.
• Actual compensation may vary from posting based on work experience, education and/or skill level.
• The salary range is the range Warner Pacific in good faith believes is the range of possible compensation for this role. at the time of this posting. The company may ultimately pay more or less than the posted range. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

As an organization that values diversity of backgrounds, experiences, thoughts, and education levels, we know that an amazing candidate may not have all the qualifications that are listed above. Warner does not want to miss out on excellent candidates. If you believe you would be able to leverage your skills and strengths to meet our responsibilities section, please apply! We look forward to hearing from you!