What are the responsibilities and job description for the Assistant Taproom Manager position at Warped Wing Brewing Co?
Summary
Warped Wing Brewing Co is looking for a passionate and energetic Assistant Taproom Manager to help oversee our taproom operations. The successful candidate will support the Taproom Manager in providing exceptional customer service, managing staff, maintaining inventory, and creating a welcoming atmosphere for all guests. This role requires excellent leadership skills, a strong understanding of craft beer, and a commitment to enhancing the overall guest experience.
Duties and Responsibilities
- Assist the Taproom Manager in daily operations to ensure smooth functioning.
- Maintain a clean, organized, and inviting taproom environment.
- Oversee opening and closing procedures.
- Ensure the delivery of outstanding customer service.
- Address and resolve customer inquiries and complaints in a professional manner.
- Assist in hiring, training, and supervising taproom staff.
- Provide continuous training and support to ensure staff performance and product knowledge.
- Create and manage staff schedules to ensure optimal coverage.
- Assist in managing inventory of beer, merchandise, and supplies.
- Assist in planning, promoting, and executing taproom events and promotions.
- Ensure events run smoothly and enhance the overall customer experience.
- Assist in managing cash handling and daily sales reporting.
- Help achieve sales targets and implement cost control measures.
- Analyze sales data to identify trends and areas for improvement.
- Ensure adherence to all health, safety, and alcohol service regulations.
- Conduct regular safety checks to maintain a secure environment.
- Additional duties may be assigned
Qualifications
- Previous experience in brewery or restaurant management.
- Strong dedication to providing exceptional customer service.
- Ability to handle customer inquiries and complaints with professionalism.
- Excellent communication skills for interacting with staff, customers, and management.
- Strong leadership abilities to motivate and manage a team.
- Outstanding organizational skills to manage multiple tasks in a fast-paced environment.
- Ability to prioritize and delegate tasks effectively.
- Passionate about craft beer with extensive knowledge of brewing processes.
- Ability to educate customers and staff about different beer styles and brewing techniques.
- Quick and effective problem-solving skills to address taproom issues.
- Ability to remain calm and composed under pressure.
