AUDI / VOLKSWAGEN WARRANTY ADMINISTRATOR

Job Title: Audi / Volkswagen Warranty Administrator

This is not your past experiences of working Warranty Administration remotely!

At WPI, we offer more than just a remote job; we offer a stable and rewarding career. Our team is comprised of dedicated professionals with an average tenure that speaks volumes about our company culture and job satisfaction throughout many years. Do you thrive on getting claims to pay? Love to feel the satisfaction of building a partnership with our dealerships across the country? There is a place for you on our growing teams!

We're seeking experienced Warranty Administrators to join our team for open positions. This role is perfect for someone looking for a long-term position where they can truly feel valued.

Are you ready to take your career to the next level? This remote opportunity allows you to make a real impact while enjoying a flexible work environment.

WPI is a family-owned business that recognizes hard work & strong values.  We have been in business since 1966 as proud leaders in our industry. 

Looking for 2 years experienced applicants only.

Steady, consistent full-time position with bonus pay incentives.

Here's what makes us extraordinary:

• Fast & Accurate Claims Processing: Our customers rely on us to get the job done right – the first time.
• Professional & Helpful: We believe in building strong partnerships with our clients, offering expert advice along the way.
• Focus on Fixed Ops Results: Our success hinges on yours. We're dedicated to helping dealerships achieve outstanding fixed operations outcomes.

WPI offers many Benefits including:

• Competitive pay
• Health, Dental and Vision Insurance
• 401k 
• Paid vacation, holidays, and sick days
• Life insurance
• Team friendly atmosphere
• Opportunity for advancement
• Opportunity to work in a fast-paced and dynamic environment.
• Chance to learn and grow in your career.
• Make a difference in the lives of our employees and customers.
• And more!

Job Type:

• Full-time or consistent Part-time positions available

Schedule:

• Regular scheduled hours each week, flexible when necessary
• Remote work, equipment provided 

Supplemental Pay:

• Bonus Pay Incentives
• Paid Training

Position Summary:

A Warranty Administrator is responsible for the timely and accurate processing of warranty claims. This position covers the full extent of all Warranty Claim Administration. Collaborate with dealerships, offering expert advice and fostering a positive working partnership. The position is responsible for completing all requirements of getting a warranty claim paid and/or completed.

Essential Duties and Responsibilities:

•   Accountable for assigned dealers and claims involved with assigned claim completion.

•   Maintain positive communications and interactions with staff at dealerships, manufacturers, and WPI.

•   Maintain and update account specifics and handling requirements to ensure backups for accounts are provided with knowledge of account requests.

•   Maintain accurate of claim records throughout all steps of the process, updating external claim notes with accurate detail.

•   Respond to communications timely within WPI expectations.

•   Punctual dependability, you’re considered the first contact for your accounts.

•   Use internal reporting to reconcile work weekly and monthly.

•   Analyze problems, identify trends, and report issues that are affecting the efficiency of claim processing for each assigned account, including proper accounting procedures and communicating with management instances of re-occurring customer guidance. 

•   Assist in providing input towards creating and implementing any Action Plan or strategy to improve warranty processes for customers. 

•   Communicate training or resources needed as required to execute responsibilities efficiently.

•   Self-Report all issues identified.

•   Review all warranty repair orders for accuracy and compliance, communicating any inconsistencies noted with customers as necessary.

•   Communicate with dealers as needed, including helping them with questions or issues.

•   Follow WPI Policy and Procedures for all claim handling.

•   Other duties as assigned

Qualifications:

•   Excellent communication and attention to detail skills

•   Proficient or ability to learn new computer systems

•   Prior experience in warranty processing preferred

•   High School Diploma or GED equivalent

•   Sound reasoning and math skills