Emergency Communications Operator

JOB RESPONSIBILITIES

Under general supervision, operates radio, telecommunications and computer equipment; processes telephone and/or radio calls/complaints and dispatches appropriate emergency service agency; performs other related duties as required.

QUALIFICATIONS: Any combination of training and work experience which indicates possession of the skills, knowledge and abilities listed above. An example of an acceptable qualification for this position is:

Completion of secondary education is mandatory or its equivalent; possesses geographical knowledge of the County, coursework and/or work experience as a Police/Fire/EMS dispatcher, or training and work experience which evidences a basic knowledge of emergency dispatching, geography of the county and a demonstrable ability to speak clearly and effectively; and/or equivalent combinations of training and/or work experience is mandatory; an example of an acceptable qualification for this position is: work experience which indicates a knowledge of emergency dispatching, a knowledge of regulatory requirements, communications and a demonstrable ability to perform the duties of a communications dispatcher. Emergency medical dispatch and emergency fire dispatch) training preferred, otherwise will be provided at the earliest opportunity.

ESSENTIAL FUNCTIONS:

1. Receives and transmits radio communications (e.g., dispatches police, fire and EMS to geographic location of complaint; dispatches proper number of units and equipment; coordinates back-up support with other jurisdictions, etc.).

2. Receives emergency and non-emergency requests from the public and service agencies while obtaining and documenting pertinent information.

3. Maintains confidential information and records.

4. Operates equipment (e.g., computer terminal, telephones, radios, etc.).

5. Receives and verifies vehicle license and registration information.

6. Analyzes, enters, clears, queries, or cancels entries in local, L.E.A.D.S. and N.C.I.C. computer systems.

7. Receives and disseminates information to other agencies.

8. Demonstrates a regular and predictable attendance.

OTHER DUTIES AND RESPONSIBILITIES:

1. May serve as ECO-in-charge as required.

2. May provide training for other communication employees.

3. Performs other duties as required by supervisor.

KNOWLEDGE, SKILLS AND ABILITIES: (* indicates developed after employment) Knowledge of: agency policies and procedures; FCC rules and regulations; geography of Warren County.

Ability to: communicate effectively; exercise sound judgement and demonstrate calm handling of clerical and/or stressful situations; develop and maintain working relationships with associates, law enforcement agencies and the general public; collect, analyze and interpret data; prepare and maintain accurate documentation; operate computer terminal for extended periods of time.

Skill in: operation of multi-band base radio; Computer Aided Dispatch system, telephony while multi-tasking with all.

Job Type: Full-time

Pay: $23.46 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 12 hour shift

Work Location: In person

Salary : $23