What are the responsibilities and job description for the Front Counter Representative (Guest Experience) - Lincoln North Miami position at Warren Henry Automotive Group?
Position Overview
We are excited to announce the addition of the Lincoln brand to the Warren Henry Auto Group family!
We are looking for Front Desk Representatives with strong customer service skills to build our Lincoln North Miami Parts team. This is a client-facing position. No Parts experience required!
The imcumbent's key responsibility is to be the first point of contact with customers. They must greet customers, answer inquiries and provide information as needed. This position will also assist in selling parts to all customers through various means such as over the counter, through the service department or on the phone.
Some benefits include:
- Medical, dental, vision and other health insurance options
- Company-paid life and disability insurance
- Paid Time Off
- 401k retirement plan with employer contributions
- Employee events, team building, etc.
Responsibilities
- Answers phone calls, take messages, redirect as needed.
- Provides high level of customer service to internal and external customers.
- Greet customers in a cheerful manner.
- Keeps front and rear counter areas clean and uncluttered.
- Assists team members in selecting required parts for service repair orders and maintains stock in accordance to high use parts.
- Makes sure all internal requests for parts are billed on service repair order.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Issues and tracks requested shop tools to technicians.
- Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Maintains professional appearance.
Qualifications
- High school diploma or general education degree (GED).
- 3 Years of previous sales or customer service experience at high volume store.
- Strong verbal and written communications skills.
- Preferred – Bilingual in English and Spanish.
- High proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Comfortable with ambiguity in a dynamic, changing environment.
- Unwavering commitment to ethical business practices.
