What are the responsibilities and job description for the Service Consultant - Audi Gainesville position at Warren Henry Automotive Group?
Position Overview
Our Audi Gainesville location is hiring for an Automotive Service Consultant to join the team!
This role functions as the face of the service department greeting customers as they arrive to the service drive providing excellent customer service and determining what the service needs of the vehicles are. You do not need Audi or VW experience to apply!
We offer some great perks!
- Training Salary Bonuses
- Medical, dental, and vision insurance
- Company-paid life and disability insurance
- 401(k) retirement plan with employer contributions
- Paid holidays and paid time off!
- Great company culture!
Responsibilities
- Greet customers, obtain and verify customer information and vehicle data, retrieve service history and follow the service consultant process manual.
- Maintain Customer relations with all existing and future clients and businesses.
- Attempt to resolve any customer concerns or seek the appropriate management contact to assist.
- Set, plan and coordinate service appointments.
- Answering service calls and following up in a timely manner.
- Provide customer with accurate estimates and completion times.
- Obtain customers signature on all repair orders, document agreements, and credit card payment slips.
- Check on progress of each repair order throughout the day and keep customer informed of any status changes. Record any agreed upon changes on the repair order.
- Review all repair orders and verify that parts are billed out on appropriate lines and that all customer and warranty items have been billed and coded.
- Verify that all quality control standards have been met and vehicle has been washed before contacting customer.
- Maintain a customer satisfaction inquiry score above national average.
- Maintain a clean orderly office that is acceptable in accordance with dealership’s standards.
- Perform cashier functions as needed.
- Maintain all applicable certifications and keep continuing education up to date with TOE and dealer standards.
Qualifications
- High school diploma or general education degree (GED).
- 3 years of strong customer service and/or account management experience.
- Strong verbal and written communication skills.
- Comfortable with ambiguity in a dynamic, changing environment.
- Unwavering commitment to ethical business practices.
- Ability to maintain professional, well-groomed appearance and uniform.
- Valid Driver’s License and clean driving record.
