What are the responsibilities and job description for the Restaurant Host at Warren Street Hotel position at Warren Street Hotel?
Job Description
Welcome and warmly greet guests on arrival. Answer telephone, take reservations and manage the efficient and timely seating of our guests to a table that best serves their wishes.
MAIN DUTIES:
Welcome and warmly greet guests on arrival. Answer telephone, take reservations and manage the efficient and timely seating of our guests to a table that best serves their wishes.
MAIN DUTIES:
- Warmly and graciously greets all guests upon arrival
- Provide guests with estimated waiting time, always maintaining a professional, courteous attitude when confronted with hostile, impatient or irate guests
- To seat guests based on guest preferences and balancing of customer flow in service stations
- Thanks guests as they leave and invite them to return. Relay guest comments or suggestions to the manager on duty
- To ensure high level of communication between the restaurant and other departments of the hotel
- To perform other duties as assigned by the manager on duty
- To Promote other Firmdale Hotels and restaurants
- To take personal responsibility for punctuality
- Friendly demeanour
- Excellent level of spoken and written English
- Must be open to working AM/PM shifts, week days, weekends and holidays
- Ability to stand for long hours
- Open table certification preferably
- Paid vacation, sick and personal days
- Health, dental, vision and life insurance plans
- Commuter benefits
- Holiday staff parties and staff appreciation events
- In house uniform dry cleaning services
- Employee meals while on duty
- Departmental and company-wide incentive programs
