Resident Engagement Specialist Bilingual (Spanish)

Job Description

Job Description

Hiring range : $23.45 – $27.05 DOE (Full salary range up to $27.05 for long-tenured staff currently in position or other exceptional circumstances.)

Summary / objective :

The Supportive Services Resident Engagement Specialist at Warren Village (Alameda) will develop a resident-centered, trauma-informed culture by fostering a positive community environment. Key responsibilities include : 1) Building a strong, safe, and inclusive community; 2) Providing front-desk coverage during the week and weekends; 3) Offering one-on-one case management support and gathering resident feedback on programming.

Warren Village recognizes that our backgrounds are broad, and our talents are many, from different lived experiences. We value and leverage our differences to encompass and reflect the communities we serve. We align our policies, practices, and resources so that people of all races, cultures, identities, and socioeconomic statuses may feel valued and respected.

At Warren Village, we uphold organizational values of accountability, collaboration, empowerment, excellence, inclusion, and integrity. We agree to engage our work together with honesty and transparency, clear decision-making, continuous learning and improvement, a commitment to repair, community building, and collective growth and well-being.

Essential Functions and Responsibilities :

Front Desk Operations :

• Manage incoming calls, emails, and inquiries, directing them to the appropriate staff.
• Oversee check-in / out procedures for visitors and overnight guests.
• Assist visitors, clients, vendors, and delivery personnel courteously.
• Monitor building access and security protocols to ensure resident safety and compliance.
• Employ trauma-informed techniques to de-escalate situations in the lobby.
• Maintain accurate records of resident interactions and document incidents for timely follow-up.
• Manage inventory of office supplies and essential materials.
• Conduct regular property inspections to ensure cleanliness and safety compliance.
• Keep the front desk and lobby organized and welcoming.
• Facilitate communication between residents and staff to enhance the resident experience.
• Coordinate room reservations for community spaces, ensuring proper scheduling and notifications.

Outreach and Case Management :

Resident Engagement :

Other duties as assigned.

Competencies :

Minimum / Required Qualifications :

Preferred education eligibility requirements (Certifications, Licenses, etc.), and / or experience :

Work Environment :

The working environment is typically that of an office using a personal computer, telephone, and other equipment.

Physical Demands :

Occasionally lifts and / or moves up to 25 lbs. Primarily a stationary position. The person in this position needs to occasionally move about inside the office / facility to access file cabinets, storage spaces, access units and building spaces by utilizing stairs, office machinery, etc. Constantly operates a computer and other productivity machinery, such as a calculator, copy machine and computer printer. Must be able to exchange accurate information in these situations.

Travel Required : o Nox Yes (limited to within Metro Denver)

Salary & Benefits : Hiring range : $23.45 – $27.05 DOE and licensure (Full salary range up to $27.05 for long-tenured staff currently in position or other exceptional circumstances.)

Attractive benefits package, including generous paid time off (sick / vacation days) and 12 holidays. One-week closure in both winter and summer (paid outside of PTO). Matching employer 403(b) plan. Comprehensive and affordable medical, dental and vision plans for employee and dependents. Virtual telemedicine program. Voluntary supplemental Short-Term Disability and other similar benefits. Plus, company paid life and long-term disability insurance and an Employee Assistance Program. FSA and HSA accounts. Professional development and tuition reimbursement opportunities. Discounted Early Learning Childcare services available.

To Apply : Interested candidates should submit resume and cover letter (as separate PDF attachments) to https : / / warrenvillage.org / about -us / #careers. Subject line : Resident Engagement Specialist – Bilingual (Spanish)

Only applicants selected for an interview will be contacted.

We do not accept unsolicited resumes from recruiting agencies. Warren Village is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender or other diverse identity, age, disability, marital status, or another protected category. If you have a disability or special need that requires accommodation, please contact us at careers@warrenvillage.org.

Salary : $23 - $27