Breakfast Attendant - Holiday Inn Express Kingdom City

Description

The Breakfast Attendant assists our guests efficiently, courteously and professionally during all guest encounters by maintaining a high standard of service and hospitality at all times. In addition, he or she is responsible for preparing and serving daily breakfast bar, greeting each guest and ensuring the guests are comfortable and overall satisfied.

Essential Job Functions and Performance Indicators
Job Knowledge and Responsibilities
• Setting up and maintaining the breakfast bar as required by brand standards
• Preparing foods such as fresh fruit, coffee and juices from concentrates
• Follow menu requirements as provided by the brand
• Wiping up spills
• Washing serving equipment and returning to storage
• Returning reusable food supplies to storage
• Keeping breakfast area clean including removing trash, cleaning breakfast area and kitchen counters, cabinets and floors
Service Orientation
• Support guest service as the main focus of the hotel
• Interacts with guests
• Communicates special requests made by guests
• Actively participates in guest service initiatives
• Providing personalized service to all guests
Communication, Collaboration, and Teamwork
• Assists the housekeeping team with side work and laundry as needed.
• Assists in maintaining the cleanliness of the pool/spa, restrooms, and fitness center.
Planning, Organizing, and Accountability
• Stocking coffee, juice and milk machines or dispensers
• Setting up serving dishes/trays, utensils, cups and other paper products
• Setting out/arranging cold food, such as pastries, cereals, etc.
• Clearing and cleaning tables as they are vacated
Initiative, Problem-Solving, and Decision Making
• Taking inventory of food, beverages and supplies needed for each day
• Ordering or purchasing food supplies
• Preparing and setting up hot food items
• Restocking items consistently throughout the breakfast hours and for the next day
• Listening and responding to guests’ requests and complaints
Support the Mission of Warrenton Oil Company
• Provides gracious hospitality towards all customers.
• Create a productive and positive atmosphere; have a good relationship with all associates and other departments.
• At all times strive to represent hotel and brand in the most professional, courteous manner
• Advise the Company of any actions/situations that pose a threat to any employee, customer, or guests.
• Observe safety and security procedures and uses equipment and materials properly
Job may require other duties as assigned.
Required Qualifications – Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)
• High school diploma or equivalent
• Experience Serving food.
• Previous guest service experience

Qualifications