What are the responsibilities and job description for the Order Intake/Customer Service Contact Center Rep-Palm Springs FL position at Warrior Service Company LLC?
Palm Springs, FL - Order Intake Customer Service Contact Center Rep
Sat-Wed 11a-8p
As a Customer Service Representative (Order Intake), you’ll manage incoming orders, approvals, and updates, playing a vital role in supporting our customers and ensuring operational success. This role requires strong administrative skills, excellent communication abilities, and attention to detail to complete daily responsibilities efficiently.
Key Responsibilities:
- Make initial contact with new patients to verify addresses, phone number, and obtain a secondary contact.
- For emergency orders, contact patients upon receipt of the order.
- Respond to and route incoming calls appropriately, transferring them as necessary.
- Provide excellent customer service to veterans, retail customers, and VA officials via phone, in person, and email.
- Resolve customer complaints, concerns, and inquiries in a timely manner, documenting them in the complaint log.
- Record thorough notes in Salesforce and set follow-up reminders as needed.
- Relay real-time information from field technicians to clients, ensuring clear communication.
- Prepare and maintain a daily task list for efficient workflow.
- Create accurate work orders in our software system and ensure entries are correct.
- Handle incoming calls from clients and technicians, documenting service completion details.
- Monitor email inboxes for new service requests, updates, and system messages.
- Work across multiple software platforms, both internal and client-facing.
- Build and maintain strong client relationships to support continued engagement.
- Respond to daily emails in both the main order intake and assigned work email inboxes.
Location:
- On-Site in Palm Springs, FL 33406 (Must reliably commute or plan to relocate before starting work).
Schedule:
- Sat-Wed 11a-8p
Compensation:
- $20.00 - $22.00 per hour
Benefits Include:
- 401(k) with matching
- Dental, health, and vision insurance
- Paid time off and parental leave
Qualifications:
- Required: 2-3 years of customer service/order intake experience
- Preferred: 2-3 years of call center experience
- 2-3 years of order intake experience with customer service (Required)
- 2-3 years of heavy inbound phone and email inquiries that requires clear communication with both veterans and team members
- 2-3 years of work experience managing both proactive scheduling and communication
- Experience with high call/email volume and clear communication with veterans and team members
- Strong scheduling experience, managing both proactive communication and scheduling
- Ability to pass a background check and drug test
Work Environment:
- In-person in an office setting
Sat-Wed 11a-8p
40 hours per week including weekends
Salary : $20 - $22
