Order Intake - Customer Service Contact Center Representative

Job Description

Palm Springs, FL -- Order Intake-Customer Service Contact Center Representative

As a Customer Service Representative (Order Intake), you’ll manage incoming orders, approvals, and updates, playing a vital role in supporting our customers and ensuring operational success. This role requires strong administrative skills, excellent communication abilities, and attention to detail to complete daily responsibilities efficiently.

Key Responsibilities:

• Make initial contact with new patients to verify addresses, phone number, and obtain a secondary contact.
• For emergency orders, contact patients upon receipt of the order.
• Respond to and route incoming calls appropriately, transferring them as necessary.
• Provide excellent customer service to veterans, retail customers, and VA officials via phone, in person, and email.
• Resolve customer complaints, concerns, and inquiries in a timely manner, documenting them in the complaint log.
• Record thorough notes in Salesforce and set follow-up reminders as needed.
• Relay real-time information from field technicians to clients, ensuring clear communication.
• Prepare and maintain a daily task list for efficient workflow.
• Create accurate work orders in our software system and ensure entries are correct.
• Handle incoming calls from clients and technicians, documenting service completion details.
• Monitor email inboxes for new service requests, updates, and system messages.
• Work across multiple software platforms, both internal and client-facing.
• Build and maintain strong client relationships to support continued engagement.
• Respond to daily emails in both the main order intake and assigned work email inboxes.
  
  

Location:

• On-Site in Palm Springs, FL 33406 (Must reliably commute or plan to relocate before starting work).
  
  

Schedule:

• Monday to Friday, 11 a.m. - 8 p.m.
  
  

Compensation:

• $18.00 - $22.00 per hour
  
  

Benefits Include:

• 401(k) with matching
• Dental, health, and vision insurance
• Paid time off and parental leave
  
  

Qualifications:

• Required: 2-3 years of customer service/order intake experience
• Preferred: 2-3 years of call center experience
• 2-3 years of order intake experience with customer service (Required)
• 2-3 years of heavy inbound phone and email inquiries that requires clear communication with both veterans and team members
• 2-3 years of work experience managing both proactive scheduling and communication
• Experience with high call/email volume and clear communication with veterans and team members
• Strong scheduling experience, managing both proactive communication and scheduling
  
  

Work Environment:

• In-person in an office setting
  
  

Company Description

We provide Durable Medical Equipment, Mobility, and Access services to the federal government and commercial customers in different parts of the country.

We provide Durable Medical Equipment, Mobility, and Access services to the federal government and commercial customers in different parts of the country.