What are the responsibilities and job description for the IS-Utilities position at Warrior Tech Solutions?
Greetings From Warrior Tech Solutions LLC!
Job Title: SAP IS-Utilities (ISU) with SAP Field Service Management (FSM)
Location: Houston, TX and Florida
Client – NextEra
No of Position - 10
Visa – H1B, GC,USC
Job Description:
As an SAP ISU (Industry Solution for Utilities) expert, I had the opportunity to work on a transformative integration between SAP ISU and SAP FSM (Field Service Management), delivering real-time, end-to-end solutions that significantly enhanced operations for utilities companies.
Business Case & Challenges:
For utilities companies, managing field service operations—whether it's meter reading, maintenance, or repairs—requires real-time data synchronization between field teams and back-office systems. Traditionally, this was a time-consuming, manual process prone to errors, delays, and inefficiencies.
Solution & Integration Benefits:
By integrating SAP ISU with SAP FSM, we provided a seamless flow of information between the back office and field teams. This integration addressed several business challenges:
1. Real-Time Data Exchange:
Service orders, customer data, and meter readings from SAP ISU are instantly available to field technicians through SAP FSM, enabling faster decision-making and reducing manual interventions.
2. Optimized Workforce Management:
With real-time job scheduling and route optimization in SAP FSM, field technicians are dispatched more efficiently, reducing travel time and improving customer service response.
3. Improved Customer Satisfaction:
Integration enables faster issue resolution, with technicians having immediate access to all relevant customer data and history. This leads to higher first-time fix rates and improved customer experience.
4. Automated Billing & Invoicing:
As technicians complete jobs, data is captured directly in SAP ISU, eliminating the need for manual data entry. This automation ensures accurate, real-time billing and invoicing for customers.
5. Enhanced Reporting & Analytics:
Both systems share real-time data, providing utilities companies with comprehensive visibility into service performance, operational bottlenecks, and customer trends, helping optimize future operations and strategy.
Vijay R
Lead TAG – North America
E: vijay@warriortechsolutions.com
M: 1 (813) 322 4583
