Bellperson

POSITION PURPOSE

Greet and welcome arriving guests as they enter the hotel. Assist both arriving and departing guests with baggage handling and supervise door and luggage attendants with respect to same.

ESSENTIAL FUNCTIONS

AVERAGE %

OF TIME

60% Welcome and escort guests to and from their rooms and assist with luggage. Inform guests of all safety features and, if time permits, promote hotel outlets. Maintain accurate logs. Provide door assistance and luggage service to the guests as well as delivery of items to guest rooms.

Associates will actively greet guest smile, make eye contact, speak clearly in a friendly manner and display a positive attitude.

Listen and respond to guest inquiries using a positive and clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlets hours, hotel services or function rooms, directions to local attractions etc.

20% Organize and store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles. Summon taxis upon request. Retrieves luggage from luggage storage for guests who are checking out of the hotel by confirming the numbers are the same on the claim tickets from the guest with the numbers tagged on the luggage.

10% Prepare and maintain all tour and delivery paperwork to ensure accuracy and operational standards are upheld. Handle all group baggage transfers and amenity deliveries to ensure proper handling and completion. Complete daily paperwork.

10% Maintain the check-in station for appearance, organization, and operational effectiveness. Ensure the department’s uniforms, operational departmental areas and lobby are checked for cleanliness and organization, correcting as necessary. Make sure to have a working radio at all times.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with hotel rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Update all relevant reports pertaining to the check-in process on a regular basis and communicate those changes to the line employee quickly and effectively.

• When necessary, actively contribute to the successful operation of the department by labeling, handling, and/or storing guest luggage, delivering guest items on request, or checking guests in using the seamless check in system.

• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

REQUIREMENTS:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.

• Must be able to read and write to facilitate the communication process.

• Requires good communication skills, both verbal and written.

• Must possess basic computational ability.

• Must possess basic computer skills.

• Must be able to answer PBX telephone in accordance with Hotel standards.

• Must be able to respond to guest requests and business volume quickly and efficiently.

Physical Demands

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, will be required to work outside during the course of the day to assist with luggage and transportation. Length of time of these tasks may vary from day to day and task to task.

• Must be able to stand and exert well-paced mobility for up to 4 hours in length.

• Must be able to exert well-paced ability to reach other departments and locations of the hotel on a timely basis.

• Must be able to exert well-paced ability in limited space.

• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.

• Must be able to bend, squat and lift up to 75 lbs. on a regular and continuing basis.

• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.

• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

• Requires manual dexterity to use and operate all necessary equipment.

QUALIFICATION STANDARDS

Education

High school or equivalent education preferred.

Experience

Minimum one year previous supervisory experience preferred. Bell Services experience required.

Licenses or Certificates

Ability to obtain and/or maintain any government required licenses, certificates or permits.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per standards.

Pay Scale

$15 - $16 hourly