What are the responsibilities and job description for the Host/Hostess position at Wasabi West Des Moines?
Overview
We are seeking a friendly and organized Host/Host to join our dynamic team in the hospitality industry. The ideal candidate will be the first point of contact for our guests, responsible for creating a welcoming atmosphere and ensuring exceptional guest services. This role requires excellent communication skills and a passion for providing outstanding customer service in a fast-paced environment.
Duties
- Greet guests warmly upon arrival and assist them with seating arrangements.
- Manage reservations and maintain an organized waiting list during peak hours.
- Communicate effectively with guests regarding wait times and special requests.
- Provide information about menu items, specials, and restaurant policies to enhance the guest experience.
- Assist in maintaining cleanliness and organization of the dining area and entrance.
- Collaborate with servers and kitchen staff to ensure smooth service flow.
- Handle phone inquiries professionally, including reservations and general questions about the restaurant.
- Support other team members as needed to ensure high standards of guest satisfaction.
Qualifications
- Previous experience in guest services or customer service roles within the hotel, restaurant, or food service industry is preferred.
- Strong phone etiquette and ability to communicate clearly with guests and team members.
- Excellent interpersonal skills with a friendly demeanor to create a positive first impression.
- Ability to multitask effectively in a busy environment while maintaining attention to detail.
- A passion for hospitality and helping others enjoy their dining experience.
- Familiarity with POS systems is a plus but not required; training will be provided.
- Some Saturday/Sunday availability required.
Join us in delivering exceptional experiences to our guests while working in a supportive team environment!
Job Type: Part-time
Pay: $15.00 - $22.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
Work Location: In person
Salary : $15 - $22
