What are the responsibilities and job description for the Resident Services Coordinator position at Wasatch Group?
The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants, and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.
Responsibilities:
- Coordinates all resident functions and activities including orienting residents to the property.
- Assists with questions regarding lease, utilities, policies and ensures property code of conduct is followed.
- Assist in checking in packages, deliverance of packages and package claim reminders.
- Develops and publishes property newsletter, which includes planned events, marketing flyers, resident services, and advertisements.
- Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests.
- Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
- Schedule’s activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees.
- Assist with Airbnb listings, inquiries, reservations, and guest experience.
- Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.
- Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed.
- Works with the Resident Service Manager on retention and renewal process.
- Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
- Reports to the Resident Service Manager
Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.
Pay Rate Type:
Hourly
