What are the responsibilities and job description for the Customer Service Representative position at WASH Laundry?
We are WASH, a company that our customers depend on to keep them going so they can provide valuable services to their clients across the USA and Canada. Our goal is to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values.
Job Description
As a Customer Service Representative, you will have an opportunity to be part of a team that directly impacts our company's mission of providing best-in-class service. The Customer Support team operates in a fast-paced environment handling a high volume of diverse customer inquiries.
About Us
We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We strive to create an innovative and dynamic work environment that fosters collaboration and teamwork.
Your Role
You will be responsible for providing cross-functional support for our Sales and Operations team by liaising with key business teams at our corporate office. A successful Customer Support Representative possesses a strong knowledge base about our business, is solution-oriented, and maintains a professional demeanor.
Responsibilities:
- Provide best-in-class customer service
- Achieve and maintain quality assurance standards
- Show strong active listening skills to properly interpret and resolve customer requests
- Take ownership during customer interactions and achieve first-call resolution outcomes
- Calculate and explain customer disbursements
- Process sales-related work orders
- Generate revenue reports
- Prepare correspondences for internal and external customers
- Interpret and explain contract terms
- Diffuse difficult customer interactions
- Liaise with key departments to coordinate sales-related activities
- Participate in special projects as requested
Requirements:
- Ability to work one weekend day (Saturday or Sunday) per week
- Bachelor's degree from an accredited college or university, or equivalent applicable experience
- Minimum of 1-2 years of customer service experience
- Excellent English verbal and written communication skills
- Demonstrated proficiency in MS Office (Outlook, Word, Excel) is a plus
