What are the responsibilities and job description for the Customer Support Representative - Part time position at WASH Laundry?
WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you. We invite you to bring your passion and experience to our team!
Responsibilities :
- Provide best-in-class customer service
- Achieve and maintain quality assurance standards
- Strong active listening skills to properly interpret and resolve customer requests
- Take ownership during customer interactions and achieve first-call resolution outcomes
- Calculate and explain customer disbursements
- Prepare correspondences for internal and external customers
- Diffuse difficult customer interactions
- Participate in special projects as requested
- Troubleshoot application issues
Requirements :
