What are the responsibilities and job description for the Car Wash Assistant Manager position at Wash Masters Car Wash?
Job Overview: The Car Wash Assistant Manager supports the daily operations of the car wash facility by overseeing staff, ensuring high-quality service, managing customer relations, and maintaining the facility. This role involves both leadership and hands-on responsibilities to ensure efficient and smooth functioning while providing an exceptional customer experience.
Key Responsibilities:
- Assist the Car Wash Manager in overseeing daily operations and staff.
- Supervise and train car wash attendants, ensuring quality service, safety standards, and adherence to company policies.
- Monitor and inspect the car wash equipment, ensuring it is properly maintained and in good working order.
- Handle customer inquiries, complaints, and service requests with professionalism and courtesy.
- Ensure that vehicles are washed according to company standards, providing the highest quality service.
- Assist in scheduling staff shifts and managing employee performance, including conducting regular performance reviews.
- Maintain inventory of cleaning supplies, chemicals, and equipment, and order new products when necessary.
- Track and report daily sales and operational data to the Car Wash Manager.
- Ensure compliance with health and safety regulations, maintaining a clean and safe work environment.
- Assist with the implementation of marketing and promotional strategies to increase car wash usage and customer satisfaction.
- Handle cash register duties, process payments, and maintain accurate financial records as needed.
- Perform hands-on car wash tasks when needed, such as washing, drying, and detailing vehicles.
- Provide leadership and direction to the team, motivating staff and fostering a positive work environment.
- Monitor and enforce company policies and safety protocols, including PPE usage and proper chemical handling.
Qualifications:
- High school diploma or equivalent (college degree preferred).
- Prior experience in car wash operations, automotive service, or retail management.
- Strong leadership and team management skills.
- Excellent communication and customer service skills.
- Ability to troubleshoot and maintain car wash equipment.
- Ability to work in a fast-paced environment and handle multiple tasks at once.
- Basic math and cash handling skills for processing payments and tracking sales.
- Flexible availability to work evenings, weekends, and holidays.
- Strong problem-solving skills and ability to handle customer complaints effectively.
Job Type: Full-time
Pay: $13.00 - $18.00 per hour
Expected hours: 35 – 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $13 - $18