Lead Operations Technician - Honolulu

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you. We invite you to bring your passion and experience to our team!

About The Role

In this newly created lead position at our Honolulu branch, you are a key member of the team providing and supporting efforts associated with both our customers and the departments that serve them. Working directly with the branch manager, team, and interaction with customers, you will foster an environment to provide positive customer experience and robust internal support for the field operations teams. If you are seeking to pursue a rewarding career, we’d like to meet you!

Estimated Salary: $30.00 to $34.00 per hour based on qualifications and experience.

Actual compensation will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, and responsibilities.

What You’ll Do

Responsibilities include, but are not limited to:

• Service - in-field service as needed, covering vacations, urgent calls, etc.
• Installation - including outer island travel as needed (will provide advance notice)
• Machine Inventory - maintain a perpetual new machine inventory - update all machines that come in/out
• Calendar Installations - update on shop/install calendar, Servicemax, spreadsheet, etc.
• Collections Research - collections issues such as missing slip, revenue spikes, etc.
• Turn “Collections Research” into “Collections Admin”— print slips, clear slips, upload deposit slips, etc.; research is as needed, but the admin piece is daily/weekly
• BMO Building and Submission - based on renewals and new locations
• Logistics Planning - outer island installs, large projects, booking rental install vehicles, etc.
• Fleet management/vehicle rentals - rental trucks, install vehicles repairs, set up tech vehicle repair appointments as needed, etc.
• Leadership - Promote work efficiency; foster a learning environment with a solution-focused approach
• Training - one-on-one in-field training for technicians
  
  

What We’re Looking For

• Strong customer service and problem-solving skills
• At least 2 years of mechanical experience and electrical knowledge and/or training
• Must be able to lift 50 pounds on a regular basis and occasionally move 200 pounds or more with a dolly/hand truck
• Must possess effective communication skills (oral and written); bilingual communication skills (English and Spanish) are desirable
• Good driving record
• Prior washer/dryer repair experience is desirable