WAU Student - Helpdesk Assistant - ITS (Spring 2025)

Job Title:              WAU Student - Office Assistant
Department:         Department of Information Technology Services
Reports To:          Technical Support Manager
Hourly Rate:        $17.15/hr
FLSA Status:        Non-Exempt
Date:                      Immediate Opening

 
OVERVIEW OF THE UNIVERSITY
Washington Adventist University (WAU) is a Christ-centered institution of higher education that supports a culture of excellence where all feel valued.  Nestled in a desirable residential community in Takoma Park, Maryland, WAU offers its faculty and staff an environment where professional expertise is valued and lasting connections between co-workers are formed as we work together to ensure the success of our students.  Regardless of title, every employee supports WAU’s vision of producing graduates who bring moral leadership and competence to their communities.
 
SUMMARY
We are looking for a reliable and organized individual to support the ITS department as a receptionist. This role includes handling inquiries, managing office supplies and equipment, assisting with repairs and troubleshooting, and overseeing the computer lab. The ideal candidate will be experienced in using Spiceworks for inventory management and  ticketing, as well as performing various clerical tasks. Additional duties may be assigned as needed.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as department receptionist, answering and directing inquiries professionally.
• Perform general office duties, including mail collection, copying, and filing.
• Maintain a clean and organized ITS area and coordinate office supplies and inventory.
• Organize and maintain ITS equipment, assisting with repairs and troubleshooting as needed.
• Assist in planning and organizing department events and activities, keeping staff informed.
• Greet visitors, ensuring they are comfortable and reception area is tidy.
• Answer phones, log calls, and route/transfer them to appropriate staff members.
• Coordinate mail flow in and out of the office.
• Perform basic data entry, clerical tasks, and follow up on helpdesk ticket status.
• Assist with diagnosing and troubleshooting hardware/software issues on electronic devices.
• Assist with repairs on malfunctioning devices and ensure adherence to quality standards.
• Utilize Spiceworks ticketing software to manage inventory, track repairs, and update tickets.
• Oversee daily operations of the university’s computer lab facility and escalate unresolved issues.
• Communicate repair status and technical information clearly to clients and team members.
• Perform other duties as assigned, contributing to overall team success and operations.

QUALIFICATIONS

• Must be a currently enrolled WAU student
• General office experience that includes:
  • Telephone Skills
  • Typing
  • Creating documentation 
  • Good verbal communication and written communication
  • Dependability
  • Attention to detail
• Maintain and keeps confidentiality
• Excellent customer service skills
• Displays professionalism

Title VII Exception Notice
Washington Adventist University is a religiously qualified Equal Opportunity Employer under Title VII of the Civil Rights Act.  As such the University has the legal right to prefer a member of the Seventh-day Adventist ("SDA") Church in its hiring process. In the event that a qualified SDA candidate is not identified, the University will give the opportunity to candidates who must understand and respect the mission, purpose, and identity of Washington Adventist University as a condition of their employment.

Salary : $17