Incident Tracking Analysts Supervisor

The Washington Commanders is seeking responsible individuals to lead our Incident Tracking Analyst Team on a Part Time/Seasonal as a supervisor. This role requires individuals who will provide excellent customer service, and security throughout Northwest Stadium during Commanders Game Day and Special Events. This Position reports to the Manager of Stadium Security and Systems. 

The Supervisor will have a team of Incident Tracking Analysts who report to them. Incident Tracking Analysts work to document and capture key incidents from Event Staff positions inside/outside the stadium. Gameday Command will dispatch staff to assigned location of the incident. The supervisor will ensure all proper protocols are followed during documentation.

· Work ALL Commanders Home Games and Major Ticketed special Events.

· Utilize 24/7 Software for documenting incidents via iPad. Capturing statements, photos, videos, and other helpful tools.

· Compose comprehensive incident reports from staff in real time.

· Provide immediate assistance to and emergency notification of guests in the event of an accident or injury.

· Monitor seating area/concourses for the following: outside alcohol, impaired guests, inappropriate banners, or signs, slips and falls, rowdy/unruly behavior, fights, illegal throwing of objects, alcohol policy infractions, staff performance, etc.

· Receive and quickly act upon requests or complaints from guests. In the event of a serious problem, rapidly defer to upper management.

· Work with Claim Adjusters to update any key documentation.

· Provide guests with excellent customer service to enhance their game day fan experience.

· Enforce Northwest Stadium, Commanders, and NFL rules, regulations, and policies.

· Lead team of other Incident Tracking Analyst.

· Facilitate Incident Tracking Analyst staff breaks and deployments.

· Understanding of Northwest Stadium layout (including stadium seating sections, premium seating locations, clubs, auxiliary areas, ramps, stadium parking, and stadium services locations) and policies/procedures/City Ordinances.

· Ensure all Documentation protocols are followed by the ITA team.

· Help execute emergency situations.

· In the event of an emergency, assist in evacuating Northwest Stadium, while maintaining a calm, professional manner.

· Communicate detailed information over radios using proper radio etiquette.

· Perform other duties as assigned.

· Acknowledge that you will be exposed to privileged and confidential information.

· Must commit to work all Commanders Home games, Major Stadium Events, and potential playoff games.

· Ability to work flexible hours including nights, weekends, and holidays.

· Must be 18 and over with HS Diploma or GED.

· Maintain a professional appearance.

· Attention to detail.

· Previous Experience working as an incident writer is a plus.

· Good people management skills.

· Eagerness to learn new software’s and systems. Experience with 24/7 Software is a plus.

· Ability to be friendly and courteous, regardless of the situation.

· Effective verbal communication skills.

· Excellent writing skills.

· Strong interpersonal skills.

· Excellent Technological Competence.

· Strong Ability to take direction.

· Be a team player who can work well in a fast-paced challenging environment.

Compensation: 

If you wish to become a part of this dynamic, fast-paced organization and you meet the requirements listed above, please apply by submitting a cover letter and resume.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.