What are the responsibilities and job description for the Member Services Representative position at Washington Electric Coop?
MEMBER SERVICES REPRESENTATIVE
General Summary of Job Responsibilities:
Reliable, detail-oriented person with excellent customer service skills is needed in a fast-paced, team-oriented office that works with WEC members to perform a variety of billing functions and data entry. Primary duties of the position include answering the telephone, working with members, responding to billing inquiries, receiving and processing payments, collecting delinquent accounts, processing of annual capital credit retirements, supporting administrative, member outreach and data processing needs for WEC related to various member-based programs and service offers, and entering billing data. Must be able to multi-task and be able to communicate effectively with members and employees of the Cooperative, as well as with representatives of other organizations as required.
Preferred candidates should have an associate’s degree or higher in business or a minimum of a high school diploma with emphasis on business courses and two years’ experience in an office environment. Proficiency with computers, Microsoft Office 365 applications and cashiering experience required.
Submit cover letter and resume to Teia Greenslit, Director of Finance & Administration, Washington Electric Cooperative, P.O. Box 8, E. Montpelier, VT 05651, or teia.greenslit@wec.coop.
Washington Electric Cooperative is an equal opportunity provider and employer.
Date of Posting: April 23, 2025
Salary Range: $25.00 to $32.52
Days and Hours of Work: Weekdays. Between the hours of 7:30AM -5:00 PM.
Anticipated Start Date: On or After May 12, 2025
Application Deadline: Applications will be accepted until the position is filled.
Job Type: Full-time
Pay: $25.00 - $32.52 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Application Question(s):
- Do you have experience using Microsoft Office 365 applications including Teams, Word and Excel?
Experience:
- Office: 2 years (Required)
Ability to Commute:
- East Montpelier, VT 05651 (Required)
Ability to Relocate:
- East Montpelier, VT 05651: Relocate before starting work (Required)
Work Location: In person
Salary : $25 - $33
