Tenant Services Representative

JOB DESCRIPTION

TENANT SERVICES REPRESENTATIVE

Job Title:           Tenant Services Representative

Status:               Non-Exempt

Reports To:      Property Manager

Location:           Seattle, Washington

Salary Range: $60,000- $65,000 DOE          

Washington Holdings, LLC currently has an opening for a Tenant Services Representative. The TSRs are the initial and quite often the primary contact for tenants, outside service providers, and the repairs & maintenance team.

Desired Qualities:

·      Strong personal initiative

·      Values and functions in a collaborative fashion within and beyond the team

·      Appreciates and has the ability to establish, develop and maintain quality relationships within and beyond the team

·      Exceptional verbal communication skills

·      Ability to prioritize tasks in a complex, fast-paced environment

Responsibilities:

·      Work in conjunction with the Property Manager to ensure the highest quality service is provided to our tenants

·      In cooperation with team members, the typical 40 hr. work week will ensure that Tenant Services is available to our tenants from 7:30 am to 5:30 pm, Monday through Friday

·      Receive and respond to tenants’ requests in a full service, first-class manner

·      Effectively communicate and coordinate tenant requests utilizing multiple platforms, including a work order system

·      Daily communication and support for vendors, service providers, and internal staff

·      Actively participate within the property team, providing key coordination support

·      Oversee conference room reservations and usage

·      Coordinate after hours freight elevator usage

·      Coordinate after hours building access requests

·      Provide coordination support for building projects

·      Ensure timely and accurate management of access control card requests

·      Fulfill access card reporting requests along with routine access card audits

·      Assist with tenant move in and move outs by coordinating furniture delivery or removal, creation of mailbox and suite keys, telecom installation or removal, and elevator vestibule and lobby directory signage

·      Ensure timely and appropriate response to janitorial Work Orders and maintenance reports from the prior night activity

·      Provide tenants with information and forms from the Tenant Handbook

·      Ensure accurate and timely processing of lost & found items

Minimum Requirements:

·      2 years of college or equivalent work experience

·      Excellent phone skills

·      Excellent customer service demeanor

·      Experience with Microsoft Word, Excel and ideally some experience in Work Order software

MISCELLANEOUS: The qualification requirements, physical demands and work environment characteristics described in this job description are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job.

This job description in no way states or implies that the essential duties described are the only responsibilities. The employee is required to follow any other instruction and to perform any other duties at the request of the supervisor or other management personnel.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.