What are the responsibilities and job description for the Box Office Ticket Seller (Part-Time) position at WASHINGTON NATIONALS?
The Ticket Seller position is a seasonal position that starts in March and continues until the end of the baseball season. Sellers are responsible for maximizing individual ticket sales and revenue using the ticketing software, while also delivering exceptional customer service at the ticket windows. As a first point-of-contact for Nationals Park, it is critical that individuals are energetic, engaging, and display a strong sales and service focus during all interactions. The representative is responsible for processing single game and future event ticket sales, along with processing and distributing Will Call tickets to select events. This position should become well-versed with the MLB Ballpark app and help assist in any digital ticketing issues, as well as handling general customer service inquiries regarding policies, ballpark events, promotions and pricing.
The Nationals are a military-friendly organization actively recruiting veterans and spouses.
Essential Duties and Responsibilities
- Greet guests with energy, positivity, and enthusiasm, answering patron questions and directing them to all appropriate locations
- Clearly demonstrate and communicate a strong knowledge of promotions, discounts and pricing, ballpark policies, and procedures, etc.
- Remain highly engaged and deliver exceptional customer service in resolving patron conflicts and complaints
- Efficiently use the Tickets.com ticketing system to maximize ticket sales, process requests for games and parking at Nationals Park
- Troubleshoot ticketing related issues, including but not limited to, print-at-home tickets, Ballpark app navigation and system use
- Assist in daily box office upkeep with maintenance, setup and breakdown, including preparing outside stanchions for guest queuing
- Help with outside line management, including usher fans to available windows and answer any questions prior to purchasing
- Handle cash and credit payments of ticket orders and balance all payments, receipts, and vouchers nightly
- Other duties as assigned
Requirements
Minimum Education and Experience Requirements
Knowledge, Skills, and Abilities necessary to perform essential functions
Physical / Environmental Requirements
Compensation :
The projected wage rate for this position is $18.25 per hour. Actual pay is based on several factors, including but not limited to the applicant's : qualifications, skills, expertise, education / training, certifications, and other organization requirements. Starting salaries for new employees are frequently not at the top of the applicable salary range.
Equal Opportunity Employer :
The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected characteristic under applicable law.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $18
