Guest Experience Associate (Limited Term)

Summary:

The Guest Experience Associate will have a unique opportunity to learn the inner workings of the Nationals Guest Experience Department. This role will gain invaluable insights into ballpark operations, customer service and overall guest experience. The role will support the department leadership team with the overall day-to-day operation of the department on both event and non-event days. This individual will also play a pivotal role supporting our ballpark tours program. Washington Nationals associate opportunities provide students with the opportunity to grow, learn, and develop professionally, while gaining firsthand experience in the operation of a Major League Baseball venue. This role will begin in March and end in October.

Essential Duties and Responsibilities:

• Assist with the execution of the Guest Experience Department Rewards and Recognition program
• Oversee and manage the Nationals Park Lost and Found Program
• Produce and create the monthly Guest Experience newsletter and the Game Day Information sheet
• Assist department leadership with ensuring purchasing inventories are accurate and maintained
• Assist the Manager, Coordinator and Director with the day-to-day operations of the department
• Oversee the coordination and booking of all Ballpark Tours
• Assist with the staffing and operations of non-gameday events
• Assist with set up, break down and distribution of promotions
• General clerical office duties, including filing, data entry and other duties as assigned

Requirements:

Student Eligibility

• Currently enrolled (completed a minimum of two years) or just completed an undergraduate or recent graduate program of an accredited College or University (within no more than six months)
• Must be legally authorized to work in the United States.
• Successfully complete a Background Investigation.
• Be available for the entire length of the program.
• Requires working on weekends and evenings on a regular basis.

Supervisory Responsibilities:

No direct supervisory responsibilities.

Knowledge, Skills, and Abilities necessary to perform essential functions

• Proficient in Microsoft Word, Excel and PowerPoint
• Strong interpersonal skills with the added ability to provide excellent customer service.
• Strong communication skills and detail oriented
• Ability to multitask successfully
• Ability to remain calm and positive under stressful situations
• Project a professional image at all times.
• Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

Working Conditions:

• Game day Seasonal: Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Compensation:

The projected wage rate for this position is $17.50 per hour. Actual pay is based on several factors, including but not limited to the applicant’s: qualifications, skills, expertise, education/training, certifications, and other organization requirements. Starting salaries for new employees are frequently not at the top of the applicable salary range.

Equal Opportunity Employer:

The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected characteristic under applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)