Ticket Sales & Service Associate (Entry Level, Limited Term)

Summary:

Do you have a passion for the sports industry? Are you looking to get started in sales or customer service? We are looking for someone who wants to jump-start their career in professional sports.

The Ticket Sales Associate will assist with the continued success of the Ticket Sales department. The primary responsibilities of this position include making outbound calls to prospective clients; assisting in the creation and implementation of NATS PLUS Membership sales/service events; fulfilling benefits/experiences related to the NATS PLUS Membership program, Group Sales initiatives, Red Carpet Rewards program; and serving as a frontline customer service presence to Season Plan Holders, Group Buyers and single event attendees. The Ticket Sales Associate will have the opportunity to learn the daily business operations of a baseball team, including all special programs and initiatives created to drive revenue, attendance and customer loyalty.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

The associate will need to be available to work in person in Washington, DC during the 2025 summer. All applicants will be considered, but preference will be given to applicants that can complete the full term of the associate role from April – September.

Essential Duties and Responsibilities:

• Participate in a comprehensive sales training, followed by the opportunity to make cold calls and contact potential group and season ticket prospects
• Provide gameday support for NATS PLUS Membership benefit initiatives
• Collaborate with the other Ticket Sales and Service associates on a summer long project, followed by a presentation to Ticket Sales and Service Leadership
• Act as a frontline representative for the Ticket Sales & Services department
• Provide outstanding customer service and broad knowledge to Plan Holders
• Assist with fulfillment of various Membership benefits
• Assist Group Sales with theme night initiatives (Ladies Night, Scout Day, Camp Day, Weather Day, )
• Assist with set-up and implementation of NATS PLUS Sales/Service Events (in stadium and out)
• Assist with game day duties as needed
• Network with Nationals staff members within and outside of the Ticket Sales, Service, and Operations department
• Participate in a mentorship program to get 1-on-1 guidance for pursuing a career in sports
• Assist with administrative tasks for the department/executive team (i.e. presentation creation, special projects, mailings, data entry, research, etc.)
• Other duties as assigned

Requirements:

• Successfully pass a background investigation
• Authorized to work in the United States without sponsorship

Knowledge, Skills, and Abilities necessary to perform essential functions:

• Strong customer service, organizational, and time management skills are required, in order to best meet client needs, prioritize workload and meet deadlines.
• Excellent written and verbal communication skills are needed.
• Must be able to address and solve problems quickly and effectively.
• Candidate must be sufficient in Microsoft Office (Excel, Word, PowerPoint and Outlook).
• Must be available to work nights, holidays, and weekends for Nationals home games and sales/service events as needed, in addition to normal office hours.
• Punctual and reliable
• Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction - Together.

Physical/Environmental Requirements

• Working conditions are normal for an office Work may require occasional weekend and/or evening work.
• Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Compensation:

The projected wage rate for this position is $17.50 per hour.  Actual pay is based on several factors, including but not limited to the applicant’s: qualifications, skills, expertise, education/training, certifications, and other organization requirements. Starting salaries for new employees are frequently not at the top of the applicable salary range.

Equal Opportunity Employer:

The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected characteristic under applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Salary : $18