Behavioral Health Adult Protective Services Investigator

THE POSITION

Washington County Behavioral Health Division within the Health and Human Services (HHS) Department is recruiting for an Adult Protective Services Investigator to join the Quality Team! This position works in conjunction with two investigators to manage the confidential abuse hot line to screen and investigate allegations of abuse and neglect and conduct death reviews for vulnerable adults with severe and persistent mental illness (SPMI). This position is also responsible to ensure coordination of protective services for vulnerable adults as addressed. This position will interact with various behavioral health treatment agencies, health care providers, and system partners in order to support vulnerable adults. In addition, the investigators represent the County at Statewide meetings with the Office of Training, Investigations and Safety (OTIS) as well as the local vulnerable adult Multi-Disciplinary Team (MDT).

To learn more about this division, please use this link: Behavioral Health

About The Opportunity

Primary duties may include, but are not limited to:

• Screen and manage reports of allegations made on the Anonymous Hotline for Abuse and Neglect within mandated timelines.
• Conduct adult abuse investigations and reviews of client deaths under OAR 419-110-0000 through 419-110-0120 for clients on Medicaid and enrolled in mental health services.
• Prepare and submit applicable reports for review by the State Office of Training, Investigations and Safety (OTIS) within mandated timelines.
• Partner with Provider agencies to brainstorm and develop protective services for clients.
• Develop data collection systems and collect data; prepare other statistical reports as required.
• Maintain complete case record files; prepare case records in accordance with State and County regulations, and document all client contact.
• Provide education and trainings on Mandatory Reporting of Abuse for the provider network, clients, community, professional groups, and Washington County Behavioral Health staff as needed.
• Participate in committee meetings with OTIS, provider agencies, and community partners.
• Maintain a collaborative relationship between State and community partners including but not limited to: OTIS Department of Human Services Aging and People with Disabilities Adult Protective Services, Child Welfare, and local community mental health agencies.
  
  

This position may be eligible for a hybrid work schedule.

Who We Are Looking For

The ideal candidate may have prior experience of investigations related to abuse or experience in responding to grievances and complaints. Critical thinking skills and the ability to make decisions are essential in this role.

Additional Attributes Include

• Familiarity with abuse and neglect Oregon Administrative Rules (OARs), Oregon Revised Statutes (ORSs) and their interpretations around abuse and neglect.
• Ability and familiarity with using Microsoft 365 products and navigating electronic record systems.
• Ability to multi-task and meet deadlines.
• Ability to timely response to allegations of abuse.
• Ability to work as part of a team and independently.
• Effective communication skills.
• Thorough documentation and technical report writing skills.
• Ability to interview individuals with behavioral health concerns.
  
  

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job and that candidate may come from a variety of backgrounds and lived experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role, even if you believe you do not meet all the hiring criteria described above.

Why Washington County?

Are you interested in challenging, meaningful, and rewarding work? Join Washington County in our commitment to advancing racial equity. Our Board of Commissioners worked closely with various community stakeholders and subject matter experts to develop an Equity, Diversity, and Inclusion (EDI) Resolution. Adopted in February 2020, this resolution commits to the equitable delivery of Washington County’s services, resources, and opportunities for growth and development to every county resident.

Check Out Our Award-Winning Benefits & Wellness Program on the "Benefits" tab above!

Essential Job Duties

Adult Protective Services Investigator is a working title. This position is classified as a Mental Health Services Coordinator, Senior. To review this classification, please use this link: Mental Health Services Coordinator, Senior - Protective Services.

Minimum Qualifications

Education and Experience:

• A Master’s degree in a social service field and one (1) year of case management experience working with behavioral/mental health or developmental disabilities populations or other closely related populations. OR
• A Bachelor’s degree in a social service field and three (3) years of case management experience working with behavioral/mental health or developmental disabilities populations or other closely related populations. OR
• Seven (7) years of case management experience working with behavioral/mental health or developmental disabilities populations or other closely related populations.
  
  

Additional Licenses, Certificates, Physical Abilities and Specialty Requirements:

• Certification as an adult protective services investigator by the Oregon Office of Training, Investigations and Safety within six (6) months of hire is required.
• Possession of a driver's license valid in the State of Oregon and an acceptable driving record per Washington County Policy. To review the Driver's License and Record Policy for Washington County, please use this link: Driver's License & Records Policy-Vehicles
• Please be advised that this position is required to pass a criminal background check post offer.
  
  

Please be clear and specific in the applicable sections of the employment application about how your background is relevant. This information must also be consistent with your supplemental question responses. Please note: Answers to the supplemental questions are typically evaluated separately from your application.

SUPPLEMENTAL INFORMATION

Washington County is committed to using a Merit-based System in which recruiting, selecting, and advancing employees is based on their relative knowledge, skills, and abilities.

Our Commitment To You

Washington County values a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration and work-life harmony. We offer job stability, a comprehensive benefits package, and an opportunity to serve and support our diverse community. We are an equal opportunity employer with a commitment to diversity and an inclusive workforce. Women, minorities, veterans, and people with disabilities are encouraged to apply.

Steps Of The Process

• Apply today! In lieu of a resume, we ask that you complete and submit an online application, which will be used to screen for minimum qualifications (MQs) and to determine starting pay in accordance with the provision of the Oregon Equal Pay Law.
• MQ Review: Human Resources will screen applications for MQs starting the week of when the posting closes. Additional preferred qualifications screening may be applied prior to the interview step depending on the number of applications received.
• Subject Matter Expert Review: Your responses to the supplemental questions may be evaluated and scored by a panel of subject matter experts. Your total score for this examination will affect your placement on the eligible list (a list of candidates eligible for interviews).
• Panel Interview(s): Generally, the top 6 – 8 candidates will be invited to participate in a panel interview.
• Conditional Offer: A successful candidate will be required to successfully clear a driving record check and a third-party background check as pre-employment conditions and State of Oregon comprehensive background check as a condition of continuous employment.
  
  

Please note: candidates that are successful in the evaluation process may have their applications referred for additional vacancies in the same classification, or job family.

Veterans' Preference

If you are a Veteran and would like to be considered for a Veterans' preference for this recruitment, please review the instructions using this link: Veterans' Preference Points.

Accommodation Under The Americans With Disabilities Act

Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance please contact Human Resources 503-846-8606, or e-mail: Careers@WashingtonCountyOR.gov at least 48 hours before any step in the recruitment and selection process for which you feel you need accommodation.

Status of Your Application

You will be advised by e-mail of your status at each step in the application process, from initial application to final employment disposition. Please note that Washington County communicates with all candidates via email. If you "opt out" or "unsubscribe" from email notifications in NEOGOV, it will impact our ability to communicate with you about this and other recruitments.

Questions (?) Regarding This Recruitment

Yeji Seo, Talent Acquisition Partner

Yeji_Seo@WashingtonCountyOR.gov

Additional Resources

New to GovernmentJobs.com?

• Visit https://www.GovernmentJobs.com/home/ApplicationGuide for a comprehensive, step-by-step guide on the application process.
• For technical support, contact Government Jobs' Live Application Support at 855-524-5627.
• Washington County is a drug-free workplace *
  
  

Management, Administrative and Professional Personnel System (MAPPS) - FLSA exempt employees are paid on a salaried basis. The premise of salaried/exempt employment is that established compensation recognizes the time and effort needed to accomplish all assigned job duties. Job responsibilities may require work outside of the employee's standard work week or a work week in excess of 40 hours.

For more information on the MAPPS policy, please review the specific document using this link:Click Here

This position is not represented under a collective bargaining agreement.

Regular and limited duration full-time employees working 30 hours or more per week and job share employees are eligible for benefits beginning on the first of the month following employment. Job share employees are responsible for 50% of the premium. Part-time regular, variable hour, and temporary positions are not eligible for medical, dental, and vision benefits.

Check Out Our Award-Winning Benefits & Wellness Program!

Benefits

Washington County values your dedication to lead the future of our community through public service. Our total compensation package, which is comprised of more than just your annual salary, was built to show our commitment to the physical and financial health and wellbeing of you and your family. Your total compensation package includes a comprehensive benefits program with medical, dental, and vision coverage at up to 95% employer paid! Other benefits you’ll enjoy as part of your total compensation package include:

• Paid Time Off - 11 paid holidays including one floating holiday, 12 vacation days for new employees (accrual rates increase based on length of service), AND up to 96 hours of sick leave per year (unused sick leave accumulates from year to year without limit to provide pay and security if needed).
• Wellness Program - Washington County has been named one of Oregon’s Healthiest Employers by the Portland Business Journal for the past 7 years. We are proud to receive this award and will continue to make your health and wellbeing a priority by providing resources and support to help you and your family live and work well. Resources include smoking cessation, weight management, and stress management classes (online or telephonic with a personal health coach); discounts on gym memberships, fitness activities, and sports tickets; and Health & Wellness events and onsite flu shot clinics.
• Alternative Care Coverage
• Health Care and Dependent Care Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Life and Disability Insurance (both County-provided and voluntary)
• Oregon Public Employees Retirement System (PERS)
• 457b Deferred Compensation Plan
• Emergency Travel Assistance
• TriMet Hop Card at no cost to the employee
• Bike lockers and repair stations
• A charitable giving program
• Oregon College Savings Plan
  
  

To learn more about our Benefits and Wellness program and view our current benefits guide, plan summaries, and premium rates, click here.

Already have medical, dental, and vision coverage? No problem! Full-time employees who choose to waive medical, dental, and vision coverage will receive a $125 monthly contribution into a tax-free Health Reimbursement Arrangement (HRA) VEBA account, which can be used to reimburse you for qualified out-of-pocket medical care costs, such as copays, deductibles, and prescription drugs. HRA accounts offer many benefits including significant tax savings, and no annual “use it or lose it” requirement. Proof of other creditable coverage is required.

01

Minimum Qualifications For This Position Include

• A Master’s degree in a social service field and one (1) year of case management experience working with behavioral/mental health or developmental disabilities populations or other closely related populations. OR
• A Bachelor’s degree in a social service field and three (3) years of case management experience working with behavioral/mental health or developmental disabilities populations or other closely related populations. OR
• Seven (7) years of case management experience working with behavioral/mental health or developmental disabilities populations or other closely related populations.
  
  

Do you meet the minimum qualifications for this position?

Note: One (1) year of work experience is equivalent to 2080 hours (Ex: 40 hours/week x 52 weeks = 2080 hours).

• Yes
• No
  
  

02

Education: Which of the following best describes your highest level of related education completed?

• Master's degree or higher
• Bachelor's degree
• Associate's degree
• High School Diploma or equivalent (i.e., GED)
• None of the above
  
  

03

Education: In the space provided below, describe the focus of your college education and/or degree(s) related to this position.

If you do not have a college education and/or degree, enter N/A.

04

Obtaining a certification as an Adult Protective Services Investigator by the Oregon Office of Training, Investigations and Safety (OTIS) within six (6) months of hire is required for this position. Will you be able to meet this requirement?

• I currently hold a credential as an Adult Protective Services Investigator by the Oregon OTIS.
• I currently do NOT hold a credential as an Adult Protective Services Investigator by the Oregon OTIS; however, I fully understand the requirement and will meet the requirement within six (6) months of hire.
• No
  
  

05

Experience: Select your years of case management experience working with behavioral/mental health or developmental disabilities populations or other closely related populations.

• 7 or more years of experience
• 6 years but less than 7 years of experience
• 5 years but less than 6 years of experience
• 4 years but less than 5 years of experience
• 3 years but less than 4 years of experience
• 2 years but less than 3 years of experience
• 1 year but less than 2 years of experience
• Less than 1 year of experience
• No experience
  
  

06

Experience: Select your year(s) of experience with conducting investigations into abuse or experience in responding to grievances and complaints.

• 5 or more years of experience
• 4 years but less than 5 years of experience
• 3 years but less than 4 years of experience
• 2 years but less than 3 years of experience
• 1 year but less than 2 years of experience
• Less than 1 year of experience
• No experience
  
  

07

Experience: Select your year(s) of experience working with vulnerable adults with severe and persistent mental illness (SPMI).

• 5 or more years of experience
• 4 years but less than 5 years of experience
• 3 years but less than 4 years of experience
• 2 years but less than 3 years of experience
• 1 year but less than 2 years of experience
• Less than 1 year of experience
• No experience
  
  

08

Driving Record Check

Driving a motorized vehicle is an essential function for this position. Successful applicants must possess a valid driver license and an acceptable driving record.

Washington County will conduct a driving record check on applicants prior to employment.

To assist in this process, please check ALL applicable statements for the last three (3) year period.

• I currently hold or have held a valid Oregon driver license.
• I currently hold or have held a valid out-of-state driver license.
• I currently have or have held a valid out-of-country driver license.
• I do not currently hold or have never held a valid driver license.
  
  

09

SUBJECT MATTER EXPERT REVIEW: The following supplemental questionnaire will be used to assist us in determining if you possess the knowledge, skills, and abilities to succeed in this position. Your responses to the questions will be evaluated and scored by a panel of subject matter experts. Your total score for this examination will affect your placement on the eligible list (a list of candidates eligible for interviews). The higher the score, which includes any applicable veterans' preference points, the higher the ranking on the eligible list. Generally, top 6 – 8 candidates are referred for each vacancy starting with the top ranked candidates.

We want to hear your authentic voice and original answers. Plagiarism in any form may result in lower scores and/or candidate removal from a recruitment. The County defines plagiarism as presenting the work of others as your own. Examples include copying work, using AI-generated text, and receiving assistance from others.

Instructions & Helpful Tips

• Answer each question carefully and accurately in the space provided. Unless otherwise instructed, ONLY the answers included in the space provided will be considered.
• Make sure your responses are clear, concise, and complete. Your responses should also reflect what is documented in the education and work experience sections of your employment application.
• If a question consists of multiple parts, answer each part separately.
• Provide examples! Examples should be relevant to this position and question, and can be from your formal education, work experience (paid, internship, volunteer), and/or training, unless otherwise indicated in the question.
• When describing a process or procedure, make sure to clearly describe your duties and responsibilities.
• Minimize the use of jargon, abbreviations, and acronyms.
• Each question is scored separately, so do not combine answers or refer to your answer from a different question.
• Before submitting your application, proofread your answers including grammar and spelling.
• Failure to follow the instructions may result in an incomplete application and removal from consideration.
  
  

By selecting yes below, you are indicating that you have read and understood the information provided, and agree to the above instructions.

If you have any questions, please contact the assigned Talent Acquisition Business Partner or email Careers@washingtoncountyor.gov.

• Yes
  
  

10

More than 250 but less than 500 words, please describe your experience and training in implementing protective services plans for adults receiving mental health treatment, intellectual and developmental disabilities, or other vulnerable populations.

11

More than 250 but less than 500 words, describe what it means to be a mandatory abuse reporter. In your response, include what the challenges that you anticipate in addressing abuse and neglect allegations involving individuals with behavioral health disorders are.

• Required Question