What are the responsibilities and job description for the Patient Service Representative position at Washington Radiology?
Department Highlights:
Strong team collaboration
Compassion and empathy to our patients and the team
Join an innovative team working toward making healthcare more accessible, integrated, and reliable
- High School diploma;
- Two years of healthcare registration or customer service experience preferred;
- Basic knowledge of cash handling;
- Basic knowledge of medical terminology preferred;
- Ability to read, write, and comprehend simple instructions and short correspondence;
- Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
- Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
- Experience using Microsoft Office Suite: knowledge of eRAD software preferred.
- Provide services and support for the following areas:
- Understands, promotes and demonstrates the Washington Radiology Way
- Greet patients in a professional and friendly manner;
- Completely and accurately register patients including input of demographic and insurance information into our ERAD (Radiology Information System) and verifying accuracy of existing information;
- Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
- Process necessary paperwork by scanning documents that need to be linked to the patient's medical record and maintaining confidentiality;
- Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary;
- Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary;
- Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests;
- Schedule and reschedule patients as necessary;
- Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
- Participate in front office training to stay abreast of front office policy and procedures.
- A Great Place to Work for the third year in a row!
- Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Supplemental Maternity Pay, Backup Child/Adult Care as well as other unique benefits.
At Washington Radiology, our service-based culture is reflected in our day-to-day interactions that are warm and welcoming and delivered with care, compassion and clinical expertise. Our commitment to excellence can be seen across every level of our organization, beginning with our team members and extending to the patients, families, and physicians we serve. For more than 70 years, Washington Radiology has set the standard for medical imaging care.
If you would like to join a dynamic team dedicated to best-in-class quality and service excellence, we would like to speak with you.
Compensation: Depends on Experience
