What are the responsibilities and job description for the Collections & Customer Service Representative position at Washington Regional?
Organization Overview, Mission, Vision, And Values
Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the 10 Best Places to Live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for four consecutive years by U.S. News & World Report. We employ 3,400 team members and serve the region with over 45 clinic locations, the area’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.
Position Summary
The role of the Collections & Customer Service Representative reports to the Collection Manager. This position is responsible for completing tasks assigned to the legal collections team.
Essential Position Responsibilities
Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the 10 Best Places to Live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for four consecutive years by U.S. News & World Report. We employ 3,400 team members and serve the region with over 45 clinic locations, the area’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.
Position Summary
The role of the Collections & Customer Service Representative reports to the Collection Manager. This position is responsible for completing tasks assigned to the legal collections team.
Essential Position Responsibilities
- Review accounts to determine appropriate follow up and closing procedures
- Prepare documents necessary for dissemination of medical liens, bankruptcy claims, probate claims, lawsuits, and garnishments to the proper authorities
- Negotiate payment plans and settlement of accounts with patients, insurance companies and attorneys, and/or all necessary parties
- Maintain records pertaining to court documents filed and monthly collections
- Responsible for new employee orientation
- Perform back-up receptionist or cashier duties as needed
- Education: High school diploma or GED
- Licensure and Certifications: N/A
- Experience: Two years’ experience with account collections, telephone negotiations, and legal documentation preparation, required. Previous experience with motor vehicle insurance or health insurance claim processes, preferred.
