IT Systems Administrator (Entry) DOH8523

IT Systems Administrator (Entry)

Are you the right applicant for this opportunity Find out by reading through the role overview below.

This is a permanent position with the flexibility to work from home.

What You Will Do :

As a System Administrator, you'll join our dynamic Server Operations team within the Department of Health’s Center for Technology Operations. You'll be the go-to person for maintaining critical systems, troubleshooting user issues, and ensuring smooth operations across both on-premises and cloud environments. Your work will directly support vital public health initiatives, impacting communities statewide and beyond.

In this entry-level role, you'll gain hands-on experience with a wide range of tools and systems, including Windows Active Directory, Azure Cloud, and enterprise software deployments. You’ll collaborate with WaTech, state agencies, and vendors to maintain and enhance the Department's core services. If you're detail-oriented, eager to learn, and passionate about leveraging technology to support public health, this is your opportunity to grow while making a difference.

Key Responsibilities :

• Active Directory Management : Administer and troubleshoot user and group accounts, permissions, and authentication services. Maintain security and ensure reliable access across systems, including VPNs.
• Email and Mailbox Support : Manage user and shared mailboxes, distribution lists, and other email-related services. Resolve escalated email issues, including recovery and discovery requests.
• Print Services Administration : Configure and maintain print devices and group policies for over 340 print objects, ensuring a stable and secure printing environment.
• Software Deployment : Create and monitor software packages for over 4,000 devices, ensuring agency laptops and mobile devices are equipped with the latest software for business needs.
• Endpoint Security : Perform patching, threat management, and incident resolution for agency workstations and mobile devices to maintain a secure operating environment.
• Technical Support : Provide upper-tier support for escalated service desk tickets, addressing client and server issues while documenting changes and resolutions thoroughly.

You Will Be Successful at the DOH If :

Location and Flexibility

This is a remote home-based position that’s open to candidates from across the United States. We welcome talent from coast to coast to join our team and make a difference, no matter where you’re located. Attending in-person events or working in-office is rarely required and would be scheduled in advance.

What We’re looking for – Required Qualifications :

Your diverse experiences can make a difference in this role. To be considered for this position, you must meet one of the required qualification options listed and any additional qualifications included in the required qualifications section. Additionally, your IT experience must come from full-time professional employment.

Preferred Qualifications :

The qualifications below are what would make you a strong fit for this role. While these aren’t required, having them can help you stand out as a candidate.

Benefits and Lifestyle

We prioritize your work-life balance and offer one of the most competitive benefits packages nationwide, tailored to support your lifestyle. Discover more about "Why DOH" by visiting Work@Health.

Who We Are :

OIT - One Incredible Team!

In the Executive Office of Innovation and Technology (OIT), we’re on a mission to unleash the potential of technology, innovation, data, and informatics for the DOH. We believe in the power of every team member. We're not just a workplace; we're a thriving ecosystem that nurtures individual growth and collective success. Our shared goal? Making optimal health a reality for every single person in Washington.

The Center for Technology Operations (a.k.a Tech Ops)

The Center for Technology Operations, or Tech Ops, is the backbone of public health IT services, offering comprehensive support in enterprise service desk, infrastructure operations, application development and support, data management, cloud program and platform management, as well as back-office and enterprise systems configuration, including testing and change management. We cater to the needs of agency staff, public health partners, and citizens by delivering quality services with a proactive approach. Our customer-centric ethos drives us to understand and meet current needs while anticipating future requirements, fostering a culture of curiosity and innovation.

We are the Washington State Department of Health (DOH)

At DOH, we safeguard public health in an ever-evolving world. Through collaboration with local health jurisdictions and state, federal, and private partners, our programs, and services impact every Washingtonian and visitor daily. We're driven by Equity, Innovation, and Engagement, as outlined in our Transformational Plan for the future of Washington health.

Conditions of Employment :

I am prepared, with or without accommodations, to do the following :

APPLICATION DIRECTIONS :

We're committed to a fair and equitable recruitment process. We only consider information submitted through our formal application. We do not accept emailed resumes, cover letters, or supplemental information and will not share any emailed information with the hiring manager.

To apply, click "Apply" and complete the application. Attach your resume, cover letter, and at least three professional references (including a supervisor, a peer, and someone you’ve supervised or led, if applicable). Do not include private information such as social security numbers or year of birth.

Make sure to document your years of experience in this field or area of work along with any tools, applications, software, etc. listed in the qualifications section of this job posting.

Do attach the following :

DO NOT include or attach the following :

Veterans Preference : Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year.

Equity, Diversity, and Inclusion : We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.

DOH is an equal-opportunity employer. We prohibit discrimination based on race / ethnicity / color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity.

Questions and Accommodations : If you have questions, need accommodation in the application or selection process, or need information in an alternative format, contact Shawnelle Goalder at shawnelle.goalder@doh.wa.gov. For general DOH recruitment questions, email the Talent Acquisition Team at employment@doh.wa.gov. Deaf or hard of hearing contact Washington Relay Service at 7-1-1; individuals outside of Washington State contact Washington Relay Service at 1-800-833-6874.

Technical Support : Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues.

SUBSCRIBE to DOH Job Alerts

This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the candidate pool may be used to fill additional open positions for the next sixty (60) days.

Only applicants who follow the directions and complete the Application Process in-full will have their responses reviewed for consideration.

Experience and education selected, listed, or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.

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