What are the responsibilities and job description for the DSHS ESA Child Support Enforcement Officer 1-2 In Training position at Washington State Department of Social and Health Services?
Description
DSHS ESA Support Enforcement Officer 1-2 (in-training)
The Economic Services Administration , Division of Child Support is seeking two Child Support Enforcement Officers to join our team of hard-working professionals located in Mount Vernon, WA.
You’ll provide direct service to customers; establishing, modifying, and enforcing financial and medical child support obligations.
This is a full-time position requiring an in-office presence with an opportunity for part-time telework.
Some Of What You'll Do
Two years of college-level coursework and two years of experience in child support enforcement and/or debt collection-related functions
OR
Two years of experience as a Child Support Enforcement Technician.
(Equivalent education and/or experience may substitute year for year.)
In-Training
Upon successful completion of the in-training plan of approximately 12-months at the Support Enforcement Officer 1 level, you will advance to the goal class of Support Enforcement Officer 2.
Salary Ranges
Support Enforcement Officer 1 ($4,299 Step A-$5,783 Step M)
Support Enforcement Officer 2 ($4,632 Step A-$6,227 Step M)
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and refugees, and families building financial security.
Questions? Please contact sharon.sterling@dshs.wa.gov or call the Talent Acquisition main line (360) 725-5810 and reference job number 02367.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs, or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security
DSHS ESA Support Enforcement Officer 1-2 (in-training)
The Economic Services Administration , Division of Child Support is seeking two Child Support Enforcement Officers to join our team of hard-working professionals located in Mount Vernon, WA.
You’ll provide direct service to customers; establishing, modifying, and enforcing financial and medical child support obligations.
This is a full-time position requiring an in-office presence with an opportunity for part-time telework.
Some Of What You'll Do
- Work over the phone with parents, attorneys, and advocates to establish child support obligations and apply sanctions if there’s no compliance with the terms of those obligations
- Establish administrative child support orders by researching and locating income information, calculating complex financial and medical obligations, calculating arrears balances, preparing and serving legal notices, and negotiating settlements
- Analyze, interpret and apply state, federal and international laws pertaining to the legal determination of paternity, and to the establishment and enforcement of financial and medical child support
- Negotiate debt repayment terms by analyzing asset and financial information such as pay stubs, tax returns, business earnings, and proof of expenses
- Review and interpret court and administrative child support orders to determine when obligations may be suspended or terminated, the support amount, and the frequency at which support is charged
- Utilize signature authority to initiate and sign legal notices, including correspondence with clients, courts, and other Washington state agencies
- Locate individuals and assets utilizing state interfaces such as Employment Security, Department of Revenue, Department of Licensing, Labor and Industries, Federal Parent Locate Service, and the Social Security Administration
- Maintain a caseload of child support cases utilizing the Support Enforcement Management System
- Conflict resolution skills to appropriately handle emotionally charged interactions with clients
- Analytical skills to read, interpret, and understand legal documents
- Ability to manage a large, growing, and diverse caseload
Two years of college-level coursework and two years of experience in child support enforcement and/or debt collection-related functions
OR
Two years of experience as a Child Support Enforcement Technician.
(Equivalent education and/or experience may substitute year for year.)
In-Training
Upon successful completion of the in-training plan of approximately 12-months at the Support Enforcement Officer 1 level, you will advance to the goal class of Support Enforcement Officer 2.
Salary Ranges
Support Enforcement Officer 1 ($4,299 Step A-$5,783 Step M)
Support Enforcement Officer 2 ($4,632 Step A-$6,227 Step M)
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and refugees, and families building financial security.
Questions? Please contact sharon.sterling@dshs.wa.gov or call the Talent Acquisition main line (360) 725-5810 and reference job number 02367.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs, or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security
