What are the responsibilities and job description for the Contact Center Member Consultant (Personal Banker) position at Washington State Employees Credit Union?
Want your job to feel rewarding and fun? Join our dynamic Contact Center team of Member Consultants for an opportunity to create exceptional member experience through financial needs consulting! In this role, you'll have the privilege of diving deeper into members' borrowing needs and understanding their holistic financial picture. You'll recommend lending solutions, account products, and counsel on credit wellness. Our Contact Center is a unique one! You will not be rushed, you'll take as much time as the member needs, understanding their journey and advocating for them. You'll take care of our members, and we will take care of you! Apply now!
Your day might include :
- Working with members to understand their financial and lending needs
- Making consumer loan product recommendations that align with the member's goals
- Meeting members where they're at : conveying complex information to members in a way they understand
- Creating a positive and low-effort experience for each member
- Opening new accounts and troubleshooting, as needed
- Meeting / exceeding your sales goals, while always keeping the member's best interest front and center
- Rolling with change in a dynamic atmosphere
- Working with Windows PC and multiple web-based applications
What you bring to the team :
Bonus Points if you have :
Competitive Base Pay : $23.29 - $34.94 per hour, dependent on relevant qualifications, plus an annual discretionary incentive plan and benefits package
Position location : 400 Union Ave SE Olympia, WA. Employee must reside and perform all work in the state of Washington. This is a work from home / hybrid position with the exception of occasional on-site training, meetings and specific organization events.
When you'd work : Monday-Friday, between the hours of 7 : 00 am - 7 : 00 pm and Saturday 9 : 00 am - 2 : 00 pm. Hours vary based on needs of the department and flexible hours are necessary to meet service needs
Working from home / hybrid requirements :
Perks : Here are a few benefits and perks we offer :
WSECU is honored to be recognized as the number one credit union in in the state on Forbes magazine's list of best credit unions in Washington. Members are at the heart of everything we do. Their feedback helps us determine our path and knowing that same member feedback led to this recognition is incredibly rewarding.
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We look forward to reviewing your application!All applicants must include a resume.Visa sponsorship not available.Contact us at 1.800.562.0999 x11111 with any questions.
We champion our employees' unique differences because we believe diversity is critical to the success of our members and the communities we serve. We're proud to provide a workplace based on equality and do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.
Accommodations are available for applicants with disabilities. If you are an individual with a disability and require a reasonable application to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 800.562.0999 x11111 or email us for assistance.
Salary : $23 - $29