What are the responsibilities and job description for the Awards Coordinator position at Washington State Opportunity Scholarship?
THIS OPPORTUNITY
The Awards Coordinator reports to the Awards Administration Director and is a member of the Awards team. The Awards Coordinator supports the Awards team with the execution of key scholarship administration activities. These activities include stewardship of the award disbursement and refund processes and ownership of student and external partner questions and concerns related to funds and eligibility. The Awards Coordinator is the owner of processes related to the Scholar Portal and is responsible for the management of incoming submissions. In addition to effectively carrying out previously established policies and procedures, the Awards Coordinator provides critical analysis of current processes and recommends ways to make them more efficient, equitable and impactful with the intent of ensuring a superior student experience.
The main WSOS office is in Seattle’s Mt. Baker neighborhood. Most staff work on a hybrid schedule, generally working from the WSOS office two days per week. This role is expected to follow this schedule.
Key Responsibilities and Accountabilities
- Serve as the first point of contact for Scholars, colleges, and partners by answering email and phone call inquiries
- Be the primary steward of scholarship funding by managing disbursements, refunds and reconciliation for ~$16-18 million in scholarship funds annually
- Process Scholar portal submissions, including leave of absences, change of contact information, award increases and/or program progress forms
- Provide college partners and Scholars superior customer service to foster positive WSOS image and ensure accurate use of WSOS funds; analyze and communicate observed trends to Awards team
- Other duties as assigned
If this sounds like you or someone you know, please read the full job description here.
Salary : $32