What are the responsibilities and job description for the Communications Officer 2 position at Washington State Patrol?
Description
About the Agency & Division:
The WSP actively supports Diversity, Equity, Inclusion in the workplace, and is an Equal Opportunity Employer. The WSP strives to create and foster an inclusive culture inspiring everyone to be their authentic selves, speak openly, and be courageous. The WSP continues to focus on equitable hiring, training, and promotional practices and policies through innovative recruitment and retention solutions. Partnering with our communities helps the WSP provide the best in public safety services now and into the future.
The Communications Division operates a 24-hour-a-day, 365-day-a-year statewide emergency communications systems, which includes seven centers. The division provides emergency dispatch services for the Washington State Patrol, and 18 other State, Federal, and Tribal Agencies on contract basis including Department of Fish and Wildlife, Washington State Liquor & Cannabis Board, State Parks, U.S. Marshal and Muckleshoot Tribal Police.
Duties
A CO2’s primary responsibility is to efficiently multi-task technologies answering emergency 911 and business phone calls, entering and updating calls for service and self-initiated activity into a Computer Aided Dispatch (CAD) Computer system and transmitting and receiving radio communications from field personnel.
Our new trainer will be able to:
- Provide professional customer service using skills learned to manage and control emergency calls.
- Use resources such as CAD, computer mapping, and access to sensitive databases to provide timely support and service
- Provide radio and telephone support.
- As a lead, set the example for other staff of professionalism, integrity, ethics, and reliability.
- Train new employees to be successful communications officer.
Qualifications
Required Qualifications:
- Current WSP employee with one years experience as a Communications Officer 1 within the last two years.
- High School Diploma or Equivalent.
- Continuous growth and development opportunities.
- Opportunities to serve your community and make an impact through meaningful work.
- Employment opportunities that recognize military veterans and/or military spouse per Governor Executive Order 19-01.
- Qualification for the Public Loan Forgiveness Program.
Supplemental Information
WSP Policy 1.04.020 - WSP does not engage in, or assist with, civil immigration enforcement, therefore; In no stage of the hiring process will the immigration status of family members of the candidate be investigated by the Washington State Patrol.
