What are the responsibilities and job description for the Customer Service Specialist 2 - Olympia position at Washington State Patrol?
Description
About the Position:
As a Customer Service Specialist 2 (CSS2) you are responsible for providing a variety of customer service and support functions within the Professional Development & Response section of the Fire Prevention Division, including the Basic Firefighter Training reimbursement, firefighter certification and fire resource mobilization programs. This position acts to independently resolve customer issues within established agency policy and program guidelines.
These duties involve the processing of Basic Firefighter Training Reimbursement Contracts.
These duties involve the processing of firefighter certification test packages, which includes shipping and receiving of test orders; maintaining the inventory and accountability of written tests and requesting or performing test booklet duplication.
The CSS2 also assists the section supervisor with gathering data and preparing reports, as well as other support functions within the section, division, and bureau.
The incumbent is expected to interact with other Washington State Patrol personnel, external stakeholders and other public safety first responders, training vendors, private industry representatives, and members of the general public.
About the Division:About the Agency:
The WSP actively supports Diversity, Equity, Inclusion in the workplace, and is an Equal Opportunity Employer. The WSP strives to create and foster an inclusive culture inspiring everyone to be their authentic selves, speak openly, and be courageous. The WSP continues to focus on equitable hiring, training, and promotional practices and policies through innovative recruitment and retention solutions. Partnering with our communities helps the WSP provide the best in public safety services now and into the future.
Duties
- Provides professional customer service to eligible agencies with Basic Firefighter program guidelines and applications.
- Develops and tracks Basic Firefighter Reimbursement contracts and payments.
- Assists supervisor in marketing Basic Firefighter Reimbursement Program.
- Provides professional customer service and guidance on testing requirements, processes, and timelines to test requestors.
- Processes requests for written firefighter certification examinations and returned test packets.
- Provides clerical support to the section and its assigned programs.
Qualifications
Required Qualifications:
- High School Diploma or GED.
- Two years of experience providing customer service either in person by telephone, or email.
- Demonstrated proficiency with computer-based word processing, database, spreadsheet, and presentation software, particularly the Microsoft Office Suite.
- Successful completion of a pre-employment polygraph examination and background investigation.
- You must submit a current cover letter when you apply.
- A healthy life/work balance by offering flexible schedules and telework options for most positions.
- Infants at Work Program based on the long-term health values of infant-parent bonding and breastfeeding newborns.
- Continuous growth and development opportunities.
- Opportunities to serve your community and make an impact through meaningful work
- Employment opportunities that recognize military veterans and/or military spouse per Governor Executive Order 19-01
- Qualification for the Public Loan Forgiveness Program.
Supplemental Information
For more information regarding how to apply for this position, please click here (Download PDF reader).
Applicants claiming veterans preference must attach a copy of their DD214 (SSN must be blacked out). If you do not provide the required documentation, the veterans preference will not be awarded. Please click here to determine your eligibility.
WSP Policy 1.04.020 - WSP does not engage in, or assist with, civil immigration enforcement, therefore; In no stage of the hiring process will the immigration status of family members of the candidate be investigated by the Washington State Patrol.
Questions?
Please contact Monica Simpson at monica.simpson@wsp.wa.gov .
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