IT System Administration - Journey (Supervisor)

The deadline for applications is February 4th at 11:59 PM. To be considered for this role please apply at:

https://www.governmentjobs.com/careers/washington/wsp/jobs/4796610/it-system-administration-journey-supervisor?pagetype=jobOpportunitiesJobs

About the Agency & Division:
The WSP actively supports Diversity, Equity, Inclusion in the workplace, and is an Equal Opportunity Employer. The WSP strives to create and foster an inclusive culture inspiring everyone to be their authentic selves, speak openly, and be courageous. The WSP continues to focus on equitable hiring, training, and promotional practices and policies through innovative recruitment and retention solutions. Partnering with our communities helps the WSP provide the best in public safety services now and into the future.

The Information Technology Division (ITD) exists to leverage technology to enhance and sustain business processes, public safety infrastructure, and statewide emergency communications to facilitate the accomplishment of all agency goals.

Duties

The Axon Records and Standards Systems Administrator has the primary responsibility to ensure that the agency needs are met within this platform. This position will directly support field users and the reporting and tracking of cases and investigations (everyday database management).

Our new teammate will be able to:

• Configure and maintain the Axon RMS to meet agency operational and security requirements.
• Manage user roles, permissions, and access controls to ensure secure and appropriate access.
• Monitor system data integrity, resolving any discrepancies or issues promptly.
• Establish disaster recovery protocols.
• Serve as the primary point of contact for system-related issues, troubleshooting, resolution, and liaison to Axon post-project implementation.
• Provide technical support for end users to ensure effective use of the system.
• Develop user guides and documentation for staff to enhance understanding of system features and functions.
• Optimize system configurations and workflows to improve efficiency and usability.
• Support the integration of Axon RMS with other systems and tools used by WSP.
• Work with Axon and internal teams to customize the system to meet evolving business needs.
• Ensure the system complies with all relevant regulations, policies, and standards, including CJIS requirements.
• Collaborate with project teams, IT staff, and Axon to resolve complex issues and implement new features.
• Communicate system updates, changes, and outages to stakeholders in a timely manner.
• Ensure that reporting tools are functional and accessible to authorized users.
• Identify opportunities for system improvement and implement solutions proactively.
• Perform data validation to ensure accurate data collection.
• Create and/or adopt new incident report forms, sub-forms, and cards within Axon RMS when needed.
• Update current forms, sub-forms, and cards within Axon RMS.
• Collect and document end user needs, and serve as a liaison between the WSP and Axon.
• Maintain proficiency with the Axon Ecosystem.

Qualifications

Required Qualifications:

• Two year associate degree in Computer Science/Information Technology or related field AND three years of relevant experience using, consulting, analyzing, designing, programming, installing, supporting, and/or maintaining database management or electronic records systems. OR
• Four year degree in Computer Science/Information Technology or related field AND one year relevant experience using, consulting, analyzing, designing, programming, installing, supporting, and/or maintaining database management or electronic records systems. OR
• Four years of experience using, consulting, analyzing, designing, programming, installing, supporting, and/or maintaining database management or electronic records systems.
• Two years of experience in a supervisory role leading staff, evaluating, training, mentoring and providing accountability and strategic direction.

Why work for the Washington State Patrol?

• A healthy life/work balance by offering flexible schedules and telework options for most positions.
• An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
• Continuous growth and development opportunities.
• Opportunities to serve your community and make an impact through meaningful work.
• Employment opportunities that recognize military veterans and/or military spouse per Governor Executive Order 19-01.
• Qualification for the Public Loan Forgiveness Program.

Supplemental Information

NOTE: This is not a full-time telework position. Candidates must be able and willing to work in the office and commute to here. A hybrid work schedule may be available after training and/or probationary period has been successfully completed.Applicants claiming veterans preference must attach a copy of their DD214 (SSN must be blacked out). If you do not provide the required documentation, the veterans preference will not be awarded.

WSP Policy 1.04.020 - WSP does not engage in, or assist with, civil immigration enforcement, therefore; In no stage of the hiring process will the immigration status of family members of the candidate be investigated by the Washington State Patrol.

Job Type: Full-time

Pay: $85,764.00 - $115,344.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have two years of supervisory experience?

Education:

• Bachelor's (Required)

Ability to Commute:

• Olympia, WA (Required)

Ability to Relocate:

• Olympia, WA: Relocate before starting work (Required)

Work Location: In person

Salary : $85,764 - $115,344