What are the responsibilities and job description for the Crew Chief, Meter Section position at Washington Suburban Sanitary Commission?

The Crew Chief Meter Section leads and monitors assigned Field Meter Mechanics or Field Service Representatives, within a crew. The Crew Chief provides the supplies and logistical support for obtaining meter readings in the field and reads the more complex quarterly accounts. Leads large and small meter maintenance work and investigations pertaining to water billing & reported problems.

Essential Functions

Schedules work assignments for the Field Meter Mechanics and Field Service Representatives
Reviews field work and time sheets for accuracy and completion
Prepares performance appraisals for assigned staff
Ensures staff are adequately equipped for field activities
Reports unusual or dangerous situations in the field
Responsible for obtaining off cycle meter readings
Reports and / or repairs leaks and malfunctioning meters
Assist with the locating and reading covered or submerged meters
Assist in the performance of complex repairs on large meters and replaces broken meters and meter remote installation
Serves as an audience to hear complaints of customers and consults with supervisor to resolve the more difficult complaints
Assist in the training of Field Meter Mechanic and Field Service Representative
Assist with analyzing meter accuracy problems and research problem accounts to resolve billing issues
Performs safety and work quality job site visits
Coordinate and collaborate with cross organization business units
Monitors and controls material stock inventory and equipment on each vehicle

Other Functions

Assists with investigation of vehicle accidents, work injuries, and breaches of discipline and makes recommendations for hire

Participate on cross-functional teams

Performs related duties as required

Work Environment And Physical Demands

Work is primarily performed in an office environment.

Some work is performed outdoors.

Required Knowledge, Skills, And Abilities

Thorough knowledge of Customer Service Information System (CSIS)

Basic understanding of the Maintenance Management Information System (MMIS)

Working knowledge of basic PC applications

Some knowledge of the geography and street locations of Montgomery and Prince George’s Counties

Ability to write legibly and compose simple reports

Ability to make simple arithmetic calculations rapidly and accurately

Ability to follow simple verbal and written instructions or directions

Ability to deal tactfully and courteously with the general public

Ability to perform essential functions under adverse traffic and weather conditions

Good physical condition with strength and ability to lift heavy and / or stuck lids

Ability to overcome physical obstacles that are preventing access to the meters

Minimum Education, Experience Requirements

High School diploma or equivalent

5 years of experience in the area of meter reading, meter service or meter maintenance

Additional Requirements

Possession of a valid driver’s license, with no more than 4 points, and the ability to obtain and maintain a WSSC Water driver’s permit within 90 days of hire or transfer date

Employees in this position are designated or considered emergency personnel; therefore, the employee must report to work as scheduled or as directed by their supervisor when WSSC Water declares an event that requires emergency personnel to report to work

Preferences

N / A

Salary : $73,926 - $125,874

EEO Statement

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.

Close Date

02 / 03 / 2025

Open Until Filled

Special Instructions to Applicants

All applicants selected will be subject to drug screening and a background check / verification.

Supplemental Questions

Required fields are indicated with an asterisk (

Do you have a valid driver's license with no more than 4 points and with no restrictions (except eyeglasses / contact lenses)?

Will you, now or in the future, require sponsorship for employment visa status?

Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?

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Salary : $73,926 - $125,874

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