Commercial Lending Associate

We are looking for a motivated and detail-oriented individual to assist our Commercial Real Estate Lending team based in Westerly, RI. This individual will provide administrative support to Loan Officers and collaborate with them to provide outstanding customer service related to the processing, servicing, and maintenance of loan accounts. Workflow management is required to achieve a high degree of efficiency and productivity while ensuring compliance with bank policies, procedures, and safety and soundness requirements.We support a hybrid work schedule with on-site work in Westerly, RI.   RESPONSIBILITIES: Coordinate loan closings with the loan officer, borrower, and outside counsel to ensure proper documentation and adherence to approval terms while providing a high level of customer service. Coordinate funding of loans and prepare onboarding package after closing for delivery to operations for the set-up of the loan on the Bank’s core system. Diligently work to obtain all outstanding documentation (original signatures, post-closing items) to ensure limited exception reporting. Input commercial loan data for CRA and HMDA data collection records. Demonstrate superior customer service skills with respectful customer interactions and follow through. Respond to customer inquiries and requests including loan payoffs, line of credit and construction advances, and loan servicing issues, in a timely and effective manner.   Assist the loan officer in ongoing portfolio management relative to UCC renewals, waiver letters, monitoring of collateral within flood zones, real estate tax delinquencies, information gathering and late payments.   Assist with monitoring and prioritizing of the loan review function.   Proactively monitor the request and receipt of financial information required to be submitted by borrowers on an annual basis.   Support loan officers in the scheduling of customer and center of influence calls and events.   REQUIREMENTS: Bachelor’s degree in business or a related field or a high school diploma or equivalent with 2 to 4 years of experience in a commercial lending or banking environment. Strong customer service orientation. An understanding of basic accounting principles. Excellent follow-up and organizational skills. Proficient knowledge Microsoft Software such as Word, Excel, and Outlook. Knowledge of loan documentation is preferred. Ability to learn quickly with a strong attention to detail and problem-solving. Ability to perform within critical timelines and multitask. Ability to communicate clearly, both orally and in writing.