What are the responsibilities and job description for the Loan Support Specialist - Loan Operations, Pawcatuck, CT position at Washington Trust?
Loan Support Specialist (Hybrid remote/on-site)
The Washington Trust Company is seeking a Loan Support Specialist to perform duties in our busy Loan Operations department located in Pawcatuck, CT. In addition to escrow tax payment and oversight, performing insurance maintenance activities (Flood, Homeowner and Hazard), investor relationship/ reporting and other investor activities, this position works to meet customer requirements while dealing with tax municipalities, insurance companies, and investors to ensure we are operating in the best interest of our customers.
PRIMARY RESPONSIBILITIES
Ensure Escrow customers’ property taxes are paid on time and accurately, including preparing electronic files
Assist with the annual escrow analysis process
Research and respond to internal and external customer inquiries in a professional and competent manner
Ensure customer insurance is in place, adequate and meets requirements and update system of record
Prepare reports for purposes of processing payments and prioritizing workflow
Actively monitor procedures to keep them current and accurate and recommend process improvements for overall departmental efficiencies
Assist with the PMI payment, monitoring, and cancellation process
Obtain tax bills that are needed for payment
Obtain insurance documents to ensure timely and accurate payments
Perform tasks related to Investor Reporting
Perform all other duties as assigned
QUALIFICATIONS/REQUIREMENTS
Minimum of an AS degree in business studies or equivalent college coursework in business
Detail oriented and critical thinking skills
Ability to work as a team or independently, as needed, under the supervision of the team leader
2-3 years banking experience, or its equivalent (e.g., other financial services, mortgage company, taxing authority)
Accounting skills; clear understanding of debits and credits
General PC skills
Proficient in Microsoft Word and Excel skills
Excellent quality communication and interpersonal skills
Ability to recognize irregular or suspicious transactions and take appropriate steps or action to prevent loss to the Bank or its customers
