Wealth Management Associate - Fiduciary Services

Washington Trust has an opportunity for a highly motivated Wealth Associate to join our Wealth Management Fiduciary Services team. The Wealth Associate will work with a team of trust and estate administration professionals to provide support services for account administration. This is an excellent opportunity for someone with 5  years’ experience in wealth management fiduciary services and would like to expand their understanding of trust administration and estate settlement. This position is part of a career progression track and may lead to wealth advice, managing fiduciary accounts, financial planning, and/or client investments as experience grows.     Primary Responsibilities Client Support Assist customers and answer basic inquiries, answer telephone calls and direct customers to appropriate areas Set up client meetings and accurately and timely respond to requests for information and action Process cash distributions (checks, wires, bill payments and ACH) Team Support File, research, or obtain information needed by Trust Officers and management, as directed Collect documentation, gather information with beneficiaries, and create/populate forms for account opening and closing, annual reviews, distributions, production, and creating events in systems of record, account maintenance, and similar functions Prepare correspondence and reports as needed. Provide support to team members and to colleagues within the Bank, as requested Quality Assurance Run reports and maintain reminders to ensure that proper procedures are followed, deadlines are met, and that there is a consistent approach throughout the department Follow up and confirm all essential tasks requested by Trust Officers have been completed   Requirements and Preferred Qualifications Bachelor’s degree or the equivalent of 5 years wealth management administration, trust administration, estate settlement and/or direct client service experience.  Investment experience is preferred but not required Demonstrated excellence with problem resolution, client follow up and successful cultivation of highly satisfied client relationships Demonstrated knowledge of customer service principles and practices; strong PC skills; intermediate level Microsoft Word and Excel skills Detail oriented, exceptional organizational skills and the ability to complete multiple tasks simultaneously and with accuracy Professional and courteous telephone skills Demonstrated superior communication and interpersonal skills   Experience or expertise in any of these areas is desirable: trust administration, trust accounting systems and terminology, account maintenance. This position is in Providence or Westerly, RI, but has the option to work remotely from RI, CT, or MA. Candidates must have access to appropriate internet/wi-fi and home workspace (required).