Scheduled Hours

37.5

Position Summary

The Office of Donor Relations fosters positive and enduring relationships with donors built on trust and accountability through activities that acknowledge, recognize, and report on gifts, and engage donors in the life of the university. Reporting to the Director of Donor Communications and Recognition, this position will work on projects that demonstrate impact and provide recognition to the university’s most generous donors. In this role, you will help develop segmentation strategies to ensure that donors receive relevant, personalized and inspiring communication about the impact they’re making through their philanthropic contributions. Responsibilities also include planning, organizing, managing, and confirming execution of projects, including defining audience, creating project plans, identifying tasks, and navigating process, risks, milestones, and deadlines.

The position requires an experienced professional with excellent data management, analytical, and project management skills; sound judgement; a keen attention to detail; the ability to master new technologies; and a talent for building effective working relationships with diverse constituencies.

Job Description

Donor Database Segmentation

• Segment donor database into targeted groups based on factors such as gift designation, amount, frequency, engagement level, and demographics.
• Build relationships with Data and Analytics team with University Advancement to ensure data requests are accurate and timely.
• Use CRM (Salesforce) to effectively manage segment campaigns.
• Create strategies to increase donor engagement by ensuring donors receive the right communication at the right time.
• Ensure accuracy, integrity, and timeliness of donor data for impact reporting and acknowledgements.
• Regularly validate and audit donor data to inform on best practices for data entry. Clean data to ensure compliance with communication platforms, like Salesforce Marketing Cloud.
• Support data set finalization, merge proofing and testing, and assist in resolving any data-related issues.

Project Management

• Manage project milestones to match delivery of final recipient lists with delivery of communication pieces produced by other teams.
• Oversee approval process for criteria selection and list validation when appropriate.
• Manage the production of the William Greenleaf Eliot Society honor roll, a printed publication that recognizes leadership donors to the Annual Fund.

Reporting and Analysis

• Track and report on the effectiveness of segmentation strategies and communication efforts.
• Analyze the response and engagement metrics (e.g., open rates, click rates, event participation) to continuously refine segmentation strategies and improve engagement.
• Provide actionable insights to the Donor Relations teams to guide future strategies and campaigns.

Technology Expertise

• Act as the subject matter expert on donor communication platforms, like website management (WordPress), Marketing Cloud emails and automations, and donor video platforms, especially as related to the data integrity.
• Stay current with emerging trends and tools for data analysis, report distribution software, and donor segmentation.

Perform other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Normal office environment.

• Ability to travel to various on- and off-campus locations.

Physical Effort

• Typically sitting at a desk or table.

• Repetitive wrist, hand or finger movement.

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor's degree

Certifications:

No specific certification is required for this position.

Work Experience:

Relevant Experience (3 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Alumni Relations, Business Interactions, Complex Systems, Customer Relationship Management (CRM), Data Analytics, Detail-Oriented, Donor Database, Donor Relations, Donor Stewardship, Effective Delegation, Fundraising, Goal-Oriented, Marketing Automation, Microsoft Office, Oral Communications, Organizing, Project Management Process, Social Interaction, Taking Initiative, Written Communication

Grade

G12

Salary Range

$58,400.00 - $99,700.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.