Scheduled Hours

40

Position Summary

Part of a multidisciplinary team within the Division of Audiology, Department of Otolaryngology. Works under the direction and supervision of a licensed audiologist and is responsible for providing high-quality service to and coordination of patients with hearing aids and cochlear implants throughout the continuum of care. Coordinates office functions and performs specialized/technical duties with minimal supervision.

Job Description

• Provides assistance during patient appointments with the following: further counseling on items such as hearing aid orientation (insertion/removal of device, use/charging of devices), connectivity between hearing aid devices and patient’s personal devices (i.e., cell-phones) and routine hearing aid cleaning.
• Manages walk-in patient for device repairs and checks independently as well as assists patients on the telephone for device troubleshooting.
• Works with audiology team to answer and triage patient phone calls, tasks, emails and EPIC InBasket requests across audiology providers/practices.
• Prepares all documents related to hearing aid and cochlear implant fittings.
• Monitors and observes the clinical schedule to ensure both audiology and coordinated audiology/otology appointments are scheduled appropriately in accordance with departmental procedures.
• Obtains insurance information/referral forms/orders as appropriate.
• Verifies hearing aid benefits as appropriate.
• Oversees the scanning of ear canals during appointments for earmold and hearing aid orders.
• Maintains the hearing aid and cochlear implant database.
• Verifies that all payments are entered correctly into EPIC for the audiology division.
• Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed for the Audiology Division.
• May serve patients to check-in/check-out/schedule appointments.
• Manages paperwork for all orders and repairs for devices (hearing aids, cochlear implants, osseo-integrated devices, etc.).
• Manages of the scanning of all miscellaneous paperwork into EMR.
• Maintains required skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards.
• Prepares custom reports as directed by management.
• Coordinates staff services, interoffice activities, schedules, programs and related administrative needs.
• Performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Normal office environment

Physical Effort

• Typically sitting at a desk or table

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

The list below may include all acceptable certifications and issuers. More than one credential or certification may be required depending on the role.

Audiology Aide/Assistant - Illinois Department of Financial and Professional Regulation, Audiology Aide/Assistant - Missouri Division of Professional Registration, Audiology Assistant Certification (C-AA) - American Speech-Language-Hearing Association (ASHA), Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:

Medical Office Setting (3 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
• Holds current certification in patient care field and required specialty.

Preferred Qualifications

Education:

Associate degree - Audiology

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Answering Telephones, Audiology, Automated Planning and Scheduling, Communication, Computer Literacy, Confidential Data Handling, Data Entry, Decision Making, Electronic Medical Records (EMR), Epic Systems, Managed Care, Medical Terminology, Operating Office Equipment, Patient Care, Phone Experience, Stress Management, Working Independently

Grade

C08-H

Salary Range

$20.57 - $30.84 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.