Scheduled Hours

40

Position Summary

Oversees daily clinical duties and implements standards and guidelines to increase clinical patient volume and production to maximize growth of clinic operations. Responsible for resolving personnel problems, interviewing applicants, performing job counseling and annual staff reviews. Ensures that clinic front desk staff members are trained in all applications in order to fulfill job roles. Works directly with clinical providers to rectify schedule modifications and filling schedules.

Job Description

• Supervises and monitors all front desk processes for quality assurance.
• Develops and maintains front desk, compliance and clinical policies and procedure manuals.
• Schedules for clinic faculty.
• Resolves personnel problems, interviews applicants for open positions, oversees training of new employees, prepares and administers job evaluations and performs job performance counseling.
• Performs review of patient medical records to verify compliance guidelines are met.
• Serves as liaison with WUSBCS for training staff and outside parties.
• Activates and deactivates Allscripts and Connect accounts for all new staff and Faculty.
• Serves as liaison to third party payers, vendors, medical center personnel, patients and/or families in problem situations when necessary.
• Attends weekly Clinical Division Meetings with leadership, monthly clinical division meetings with providers and staff and any other clinical related meetings as it relates to the position.
• Communicates policies and educates staff on clinical practice issues to promote efficient flow of process.
• Oversees daily staff functions of co-payments, master scheduling, processing of medical records requests, daily patient visit preparation, insurance verifications/authorizations, referral management, clinic supply inventory, ICD-10 coding for new patients.
• Provides back up for front desk staff during high volume times or staff vacation and illness.
• Ensures all HIPAA guidelines are followed and implemented in clinic.
• Creates new supply codes as needed and updates supply ticket.
• Serves as a liaison for clinic safety inspections, scanning processes and clinic contact for incident reporting and BJC Clinic Engineering. AED Committee Team Member.
• Identifies and reports on trends related to patient satisfaction surveys.
• Ensures coordination and maintenance of equipment and supplies.
• Performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Normal office environment.

Physical Effort

• Typically sitting at desk or table.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

The list below may include all acceptable certifications and issuers. More than one credential or certification may be required depending on the role.

Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:

No specific work experience is required for this position.

Skills:

Supervisory Management

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

• High school diploma or equivalent high school certification, related work experience in medical insurance setting helpful and supervisory experience or equivalent education and experience.

• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirement).

Preferred Qualifications:

• Must be able to follow through to completion.

• The ability to communicate effectively at all levels.

• Ability to recognize, analyzes and report trends through accounting organizational and financial skills with a minimum of five years related experience.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

Relevant Experience (5 Years)

Skills:

Communication, Computer Literacy, Confidentiality, Detail-Oriented, Electronic Mail, ICD 9 and CPT Coding, IDX, Internet Usage, Managed Care, Medical Terminology, Medicare Guidelines, Microsoft Excel, Microsoft Word, Multitasking, Oral Communications, Organizational Savvy, Problem Solving, Process Improvements, Working Independently, Written Communication

Grade

C10

Salary Range

$52,600.00 - $78,900.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.