Customer Service and Traffic Coordinator

Customer Service & Traffic Coordinator   Position type:  Full-Time, Salaried Pay range: $50,000.00 - $70,000.00 per year Location: Hennepin, IL Ask Yourself This…   Are you detail-oriented and love the challenge of coordinating multiple channels of communication in order to deliver the best customer service?  Do you enjoy a job with responsibility and find enjoyment in juggling orders, lead times, customer questions, inventory and logistics?  Do you like developing external relationships as much as you enjoy working with a small and focused and experienced team of co-workers?  If yes, then join us in Hennepin!   Who We Are Washington Mills is built on values that matter. Founded more than 150 years ago, we have earned our reputation as one of the world’s most trusted and reliable producers of abrasive, ceramic and refractory grains and powders. Serving thousands of customers and offering the broadest selection of abrasive grain and specialty electro-fused minerals in the market today, we constantly pursue growth in our products, our approach, and our people. Our founding principles of honesty, integrity and reliability still guide our business today, and we are a proud community of hands-on problem solvers, committed to shaping the materials applications of the future. With global distribution and sites located throughout North American and Europe, Washington Mills opens the door to a world of opportunity, creativity, and challenge.   What You’ll Do The Customer Service and Traffic Coordinator is responsible for assisting and engaging with customers on behalf of Washington Mills, ensuring customers are satisfied with products and services, and managing the workflow to organize the shipping or transfer of finished goods and raw materials to the Hennepin Plant.  This position must demonstrate strong communication skills both with internal and external customers and must be flexible and adaptable.  The Customer Service and Traffic Coordinator reports to the Plant Controller but will also support the Plant Manager and Sales team.   Coordinates the activities of Inside Sales, Customer Service, Traffic, and Inventory Control of finished goods and raw materials Maintains accurate inventory records for all finished goods and raw materials Forecasts customers’ finished goods and the plant’s future raw material needs by SKU as well as prepares and updates monthly shipping and sales projections Works with Accounting, Operations, Quality Control, and the proposed pull system of the Salesforce Schedules raw materials as required by Operations and arranges transportation from barge unloading to plant Invoices customers and records shipments using the current software and processes Prepares monthly sales reports, relay invoicing information to Controller   What You’ll Need To be successful in this position, you must: Posses an associate’s degree in business administration and/or traffic management Have the ability to demonstrate aptitude in the Customer Service field with a minimum of 2-4 years of related experience Demonstrate proficiency in Microsoft Word, Excel, PowerPoint, Salesforce, and ERP/Business Software Have a strong aptitude for program/process innovation, the ability to interpret and implement DOT and International freight regulations, and enforce policies in a professional manner Be able to multi-task, maintain an organized workspace, and be able to direct others’ activities in a professional manner   Compensation We proudly offer robust compensation and benefits packages, including:   Competitive pay, commensurate with experience Heavily subsidized medical and dental plans Employer-sponsored retirement plan Company-paid life insurance Immediate paid vacation and generous holiday time Family-friendly sick and personal leave policies Opportunities for career development   Interested? We want to hear from you! Visit washingtonmills.com/careers and tell us why you’re the candidate we’re looking for.   The above statement reflects the general details considered necessary to describe principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.   Washington Mills is an Equal Opportunity Employer committed to workforce diversity. M/F/D/V. Qualified minorities, women, individuals with disabilities, and veterans are strongly encouraged to apply.

Salary : $50,000 - $70,000