What are the responsibilities and job description for the Family Support Specialist position at Washoe County?
Annual Salary: $61,484.80 - $79,913.60
Deadline to Apply: Tuesday, March 11, 2025
Position Information:
The Family Support Specialist assists clients in the collection of child support, medical insurance payments, medical expense judgments, spousal support, and arrears; initiates appropriate administrative and legal procedures to maintain compliance with court orders; and performs related duties as required.
Position schedule: In-person, Monday - Friday, 8:00am to 5:00pm.
Minimum Qualifications:
One year of full-time experience interviewing clients to determine eligibility for government-regulated programs, public assistance, or social services; OR an equivalent combination of training and experience.
License or Certificate:
A valid driver’s license may be required at the time of appointment and must be maintained for continued employment in this classification.
Family Support Division:
The Family Support Division collects child support payments from non-custodial parents and enforces child support court orders. As such, the Family Support Specialist is assigned a large caseload with a customer service focus. This work is carried out in accordance with established and prescriptive federal, state, and county laws, policies, guidelines, and procedures through state-mandated web-based platforms. This position may be aware of and refer clients to services, but it is not a social worker position.
The Ideal Candidate Will Have:
- Demonstrated ability to adapt to changing priorities while maintaining high-quality work
- Exceptional attention to detail with consistent deadline management
- Proven experience engaging effectively with diverse populations and de-escalating conflicts
- Skill in building strong client relationships while maintaining appropriate professional boundaries
- Versatility to work both collaboratively in team settings and independently with minimal supervision
- Excellent communication skills across all channels (verbal, written, phone, and digital)
- Advanced critical thinking and problem-solving abilities
- Proficiency with Microsoft Office Suite applications (i.e.: Word, Excel, and Outlook)
Job Type: Full-time
Pay: $61,484.80 - $79,913.60 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $61,485 - $79,914
