What are the responsibilities and job description for the Asst General Manager position at WashREIT?
ASSISTANT GENERAL MANAGER
WHY WORK FOR ELME COMMUNITIES?
Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey. If this resonates with you, you might be a great addition to our growing team.
When you join our Leasing and Resident Experience team as an Assistant General Manager , you are joining a passionate team dedicated to nurturing belonging in our apartment communities. You also begin your journey as a coach, mentor, and team leader. This is a key role in our leadership career path.
PRIMARY RESPONSIBILITIES :
Trust Builder and Ambassador of Exceptional Resident Experiences
- Elevate the customer service experience for existing and prospective residents in accordance with our service standards.
- Step in and step up in the leadership of community operations particularly in the absence of the Community Manager.
- Provide sales, customer service, and administrative leadership and support to the team and overall operation.
- Think like an owner in contributing to the achievement of financial objectives by assisting with rent collection, timely bill processing and payment, operational forecasting, annual budget prep, scheduling expenditures, variance analysis, and initiating corrective action.
- Navigate and resolve resident issues with clear and courteous communication and coach others in doing the same.
- Contribute to the ideation and implementation of advertisement materials and community marketing campaigns.
- Create and disseminate timely, clear, and compassionate communications to prospects, residents, vendors, and internal groups / team members.
- Contribute to elevating and maintaining an exceptional online reputation and compliance with state and local legal requirements.
Team leadership and development
OUR IDEAL TEAM MEMBER :
The hourly range for this role is $33.00-$37.00 per hour (subject to experience)
Additional Compensation : In addition to the base salary, this role may be eligible to participate in our monthly and annual bonus programs, which may include leasing commissions, renewal bonuses, and spot awards.
TEAM MEMBER BENEFITS :
Elme Communities is excited to offer full-time team members a suite of benefits designed to support you both in and out of the office. Here's what you can expect :
Plan for your future with our generous 401(k) matching program.
Keep your smile bright with our comprehensive dental coverage.
Choose from 3 plan options to find the perfect fit for your healthcare needs.
Gain peace of mind for you and your loved ones with our company-paid life insurance policy.
We've got you covered with both short-term and long-term disability insurance.
Recharge and relax with our paid time off policy.
Celebrate life's moments with paid time off on holidays.
Because we know your furry friends are family too!
Enjoy a 30% discount on rent at any of our communities to make your living situation more affordable and stress-free.
Elme Communities is an Equal Opportunity Employer. We welcome and support an inclusive workplace culture.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
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Salary : $33 - $37